by Morgan Agesen
The Residence Inn Little Rock Downtown includes amenities such as complimentary wireless internet access, complimentary coffee in the lobby, a coin operated laundry room, a sundry/convenience store, a fitness room, and an outdoor pool. Nearby restaurants include Dugan’s Pub, Copper Grill, Sticky Fingerz, Bosco’s, Sonny Williams, and Flying Fish. Rooms feature air conditioning; alarm clocks; coffee and tea makers; cribs and play yards; irons and ironing boards; sleeper sofas; hair dryers; and fully equipped kitchens with ovens, dishwashers, microwaves, pots, pans, serving dishes, refrigerators, silverware, stoves, toasters, and tables and chairs. Nearby attractions include the Verizon Arena, War Memorial Stadium, River Market, Historic Arkansas Museum, Museum of Discovery, Park Plaza Mall, and Clinton Presidential Center. Nearby activities include golfing, biking, jogging, and hiking. This hotel is pet-friendly, as well, for a fee of $75 per stay. Pets must be 50 pounds or less. Check-in time is 4 p.m. and check-out time is noon. Express check-out is available, as well.
Our Editor Loves
- Complimentary Wi-Fi
- Outdoor pool
- Fully equipped kitchens
- Family Room 5+
- Free Wi-Fi
I love to write reviews for hotels that get the basics down and this one is one of them. Nothing fancy, not trying to be cool. Just a clean room, lots of lights and outlets, comfy bed, and no surprises. The only thing missing was a safe.
The staff was friendly at check-in. My profile requests to be on a high floor and away from an elevator. They got me on an upper floor, but directly across from the elevator. I was tired from delayed flights, so I didn't feel like going back downstairs to change rooms. I just wanted to get something to eat and go to bed. The next morning I looked up and noticed there were dark spots near the vent, and it turned out to be black mold. I needed to get to a meeting and didn't have time to mess with it. I was getting out of the elevator and noticed a manager in the hall. I asked him to come into the room and look. He agreed it looked like mold. I asked him why his housekeeping staff wouldn't have reported that?? I also noticed the room hadn't been cleaned. He apologized and wanted to move me, but I didn't want to as I was heading to dinner. He said he would have the mold clean up and make sure the room will be cleaned. I also told him the room, especially the shower, wasn't that clean.
The next morning I was getting breakfast, and they didn't have any clean bowls, and they ran out of spoons. I had to eat my yogurt with a fork. The manager saw me and came up to me and said he spoke to his team to make sure everything will be fixed this AM. I told him there were no forks and out of bowls, he apologized again and said he would give me bonus points for all my inconveniences to cover a nights stay, he gave me some points nowhere near a free night. He said he would email me as a follow-up and never did.
When I was checking out the next morning at around 5 am, there was no one at the front desk. There were a couple of us standing there but weren't sure where the clerk was. I had a car waiting for me, so I had to leave my keys on the desk.
Overall, the stay was disappointing. This hotel is charging $200+ a night, and it's just not worth it. They have a lot of problems to work through before they can charge that. The only thing it has going for it right now is the staff are friendly and location.