Ritz-Carlton Philadelphia is a nice location for families with children to stay. This hotel is within 10 miles of the The Barnes Foundation, Philadelphia Museum of Art and National Museum of American Jewish History. Some other nearby attractions include the Independence National Historical Park and Mutter Museum. The 5-star hotel has 331 suites and fitness center. Ritz-Carlton Philadelphia dining options include room service and onsite restaurant. Fountain Restaurant, Kanella and Franklin Fountain are all family-friendly restaurants that are also worth looking at and are close to the hotel.
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Our Editor Loves
- Great service
- Great location
- Beautiful hotel
- Children Programs
- Onsite Dining
The title says it all. The Ritz Philly is in a great location with terrific views. If you are a light sleeper, ask for a high floor as you are right on some of the busiest streets in Philly. The staff is very attentive (as you would expect). If you are celebrating a special event, I’d ensure that you follow up so that they know you are coming (I found phone to be better than email or stopping by the front desk). The rooms are very comfortable with all of the amenities you would expect from a Ritz.
We recently stayed at the Ritz for our daughters wedding. We had two suites for two nights for rehearsal dinner Friday and preparation for bridesmaids and groomsman and on Saturday and Saturday night after wedding.
The debacle was Friday so to be fair after a two hour nightmare things improved dramatically thanks to our coordinator Morgan but it never should have happened.
Friday check in for us was 2 pm due to the rehearsal at 4:30 then dinner at rittenhouse ( which was wonderful ).
The staff including the on duty manager that day were horrible.
They would not let us in the room because they allowed a couple from
The night before very late checkout !!
My wife and my two daughters could not get dressed plus they would not give then their luggage, which included THE WEDDING GOWN!!!
They asked nicely then begged and got really upset but stayed polite as one incompetent after another said they were sorry but did nothing. They were late for the church for rehearsal and flustered. I found out and called and the manager was unapologetic and literally told me she did her job plus tried to make it right by opening the sleep sofa for us and put something in the room. She even got snippy with me on the phone!!
The next day I called our coordinator Morgan who was great and worked hard to improve service!
Sunday the GM called me at my request and was also really good.
The Friday manager and staff were rude and did not care.at all!!
I was sure to let the GM know my conversation with the Friday manager who needs to get out of hospitality.
The Friday leisurely mother daughter time to kick off a wonderful wedding weekend was ruined. They tried after to make us comfortable ,I will give them that ,
it was nice after that to be fair.
I traveled a great deal for work and used to be a huge Marriott fan. I am still good with their standards but I expected a great deal more from the Ritz.
Side note, the modern renovations to that classic Philadelphia building ruined it in my opinion. I restore historic properties in my semi retirement and it’s a pity when they do that to a classic site.
Regardless I will think twice before staying at a Ritz again. The grooms family stayed at the Rittenhouse and raved about it but I have only the rehearsal dinner as my experiences which was excellent.
The venue was PAFA. The academy of Fine arts for the wedding which I will review next.
To the GM and Morgan thank you for your efforts to salvage the weekend. To the staff who put us thru hell Friday I hope it never happens to you on one of the most important day’s of your life. That’s why they call it HOSPITALITY Guys!!