by Lissa Poirot
Ideal for families flying into Vancouver to take a cruise to Alaska, this airport hotel by Marriott provides suites with kitchenettes, onsite dining, and free shuttles to and from the airport. The hotel features 172 one-bedroom suites with king or queen beds and sofa beds in the living area. An outdoor swimming pool is located on the site, which provides Internet access and parking for a fee. Coin-operated laundry is available.
Our Editor Loves
- Free airport shuttle
- Onsite dining
- Onsite Dining
by Norman R
Excellent hotel; newly renovated. Very good rest. We arrived late in the evening and were not greeted in a particularly friendly manner by the staff member at check in. However, the daytime staff we met next morning were just excellent, friendly, professional and keen to help. Shuttle service was excellent; very friendly and helpful drivers. We would very highly recommend this establishment.
I got rerouted through Vancouver so I had to overnight here and Air Canada gave me a room at the Marriott Yvr. The shuttle comes to the airport only every half hour but luckily I didn’t have to wait too long. The lady who checked me in was nice and explained the meal voucher that the airline had provided to me. The room was spacious, bed was very comfortable, great rainfall shower head and everything was quite clean, so all of that was great. However when I checked out in the early morning, the guy at the front desk was surly and rude. He didn’t smile or make any attempt to be friendly first off, and then when I wanted to use the meal voucher from the airline to pay for a bottle of water, he objected and had to go check with his manager. I explained that when I checked in, I’d been told that I could use the meal voucher for a bottle of water. His manager allowed it but then he said “we’re going to give you the benefit of the doubt but we know for a fact that no one would have told you that.” So he basically called me a liar over a $4.50 bottle of water, which was so rude and so ridiculous. I have no reason to lie over something so trivial. I just wanted them to honor their word. It’s too bad because otherwise the hotel was good, but this surly little jerk ruined it. The hotel should definitely consider whether people are well suited to customer service in their future hiring practices. Hopefully that guy can find employment that better suits his unpleasant personality.