The Westin Indianapolis is a wonderful spot for families with children to stay. This hotel is perfect if you’re visiting the Conseco Fieldhouse, Eagle Creek Park and Indianapolis Zoo. Some other nearby attractions include the Children’s Museum of Indianapolis and Indiana War Memorial. The 4-star hotel has 573 rooms, a fitness center, nearby golf course, tennis courts and swimming pool. The Westin Indianapolis dining options include onsite restaurants and room service. The Rathskeller, Buca di Beppo and El Sol De Tala Mexican Restaurant are all kid-friendly eateries that are reputable and are within 5 miles of hotel.
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Our Editor Loves
- Great hotel
- Exceeded my expectations
- Staff was nice
- Children Programs
- Onsite Dining
by Bob W
I stayed at the property for a conference this past week for 5 days. The staff is terrific. My housekeeper, Tina F, Austin in engineering, Andrew at the front desk as well as Jennifer S were terrific. The rooms are a little dated, but VERY clean. I had a king suite on the corner with great views. The food at the hotel was excellent as was the food served at the conference which was held at the hotel. Concierge room excellent and the food was plentiful and fresh. Concierge was on first floor.
Definitely recommend this property, if for nothing else, the great staff that is there to assist. Everyone was very pleasant and always willing to help and offer a smile. Top drawer. The hotel is within walking distance to Lucas Field and the convention center is connected to this hotel via a pedway. Can also use pedway to get to the stadium. MANY great food joints within blocks of the property.
My fiancé and I were in town for a pre-season NFL game, and decided to make a night of it and stay in Indy rather than making the 3 hour drive back home. We have had terrible experiences with hotels of lesser stature in Indy. We decided that we should try an upgraded property than what we had tried before....and what a waste of money that was! Upon checking in (I think I recall Abby was the name of the front desk associate that checked us in) we had asked about parking as we had used spot hero, instead of telling us what their valet prices were and having us bring up our car to park with them, we got a "I dunno, that's not our garage". (ended up have to pay $55 for the 12 hours we were in the garage extra!)Then we asked for directions for the mall so we could buy swim suits to try and enjoy the pool and hot tub, as we had already done 8+ miles of walking. Those directions were incorrect, as you can not take the sky walk to the mall, A really nice African American male server came out of the restaurant because he saw us looking lost. He greeted us with a much more enthusiastic and genuine greeting than the front desk, and wanted to help us. He first asked us if we would like to dine in tonight and hear more info about the restaurant. We let him know we were trying to make it to the mall. He gave us perfect directions, even which door was the easiest to leave the hotel and which entrance to go in at the mall. I wish I had this mans name, because he was exactly what I would have expected in this kind of hotel. He deserves recognition! After walking to circle centre mall and walking back, we managed to have 2 hours of swim time left. We changed into our suits and headed down to the pool, where our keys of course stopped working. When we finally got in, there were only a handful of other guests there. Which I at first was excited about.....then I figured out why. The chemicals in the hot tub were so harsh my eyes instantly when bloodshot and stung like I had sprayed bleach into them. The pool was no better, I broke out in hives within 20 mins. We went back up stairs to try and order some beers to the room, (after telling the front desk when we first checked in that our phone AND tv were not working. and they said they were working on it) So my fiancé goes all the way back down to the front desk to get yet another "ohh I dunno, gee golly" shrug, and "we know it's an issue....can't do anything about it...what do you want". He finally goads them into taking his order at the desk. He orders $80 worth of beer....at hotel prices that's not much. When they arrived the room service attendant was rude and short about the tray being heavy, I was trying to take the tray as my fiancé was changing inside! He managed to get shorts on just in time for this guy to come barreling into the room with our beer to flop it on our bed, which came with NO ICE in the buckets! That's a $10 tip I am aggravated I scribbled out in haste. I get into the shower to try wash the chemicals off and soothe my hives, alas...we have NO SOAP in our room. Remember this was last minute stay, so I had no toiletries with me. Luckily I found something in my fiancé's emergency bag in his car that he had brought in, including eyewash because my eyes still were unbearable. I come out of the shower hoping to relax with a beer while we go over the room service menu...all the Budweiser twist off tops....are rusted on. Having to pry then off with a bottle cap was unappetizing as there was rust all over, so I settled for one of he coronas we ordered and water. More money absolutely wasted. All the door dash delivery places near the hotel were at 45 min delivery times at 10:30, so we decided to give room service a chance to redeem themselves. What idiotic rationale. We called down at 10:55....the food was somehow cooked and rushed to our room by 11:13. (yes I know...I am that jerk. But a 3 star and above hotel on a weekend, especially one that is next to a convention center, and within a mile radius NFL stadium, and MLB park in downtown area of a city should be well prepared for) We had to use my cell phone to call down to the front desk, we ordered a medium burger, a medium rare steak with frites and asparagus. The burger was still hemorrhaging blood. The steak was tough, blue and had no traces of seasoning. The fries were cold and stale. The asparagus was still hard and cold. I understand it is frustrating when guests order late, but if you don't want to deliver edible food, say no orders after 10:30. Especially when the order is nearing $100. Being an Ohio girl, I have never not eaten steak that was sat down in front of me ever in my life. I took one bite and nearly choked, even adding on bottle of A1 couldn't give this any flavor. I tried munching on anything that was deleivered...it was all disgusting. I called back down stairs to express my dissatisfaction. I was told we would be able to have breakfast in the lounge and the meal would not be charged to us. We were given the incorrect hours for the lounge and nearly missed breakfast after a frustrating conversation to ensure this meal would not actually be charged to us. (Which it was, on top of being charged TWICE for the room! Once to the credit card we booked our orbitz reservation to, and then once to the bank card we used for incidentals. The room service that was supposed to be take off was also charged to out card. The accounting department at the Westin said to just "wait and see" if it would fall off in 3 to 5 business days. )The only reason this review is getting two stars, instead of one were the server who helped us and Darren in the lounge. Darren was attentive, had a big smile and was ready to serve. He went over the breakfast offerings with us and let us know what to do with our dishes when we were done. He and the server were the only ones to really engage with us, and not act like we were a pain in the rear end, but that they were hear to help. they were....hospitable. We just joined bonvoy, as we try and travel with delta and hotels associated with them for points. This now has me rethinking that perhaps we should avoid Marriott properties entirely. I would rather stay at a 2 star property again and save the money. I do not recommend this hotel at all. I don't know where we will stay when we return for the Big Ten Championship game in December, but I am now going to be checking every hotel to try and avoid Marriott owned properties, because no one from the company wants to make any of this right. My anniversary is this weekend, and I am now having to post pone plans as we do not have the money as their are still holds on our account.