by Lissa Poirot
The Westin Lake Las Vegas Resort is located in Henderson, Nevada, just outside of Las Vegas – close enough to enjoy the action, but far enough removed to enjoy a tranquil family vacation. The 3,600-acre resort rests on Lake Las Vegas with two outdoor swimming pools and plenty of water fun, including kayaking, paddle boarding, and boating. Guest rooms for families include Deluxe Guest Rooms with two double beds or suites with king beds and pull-out sofas in separate living areas. Rooms feature Westin’s Signature Heavenly Beds, and provide mini refrigerators, coffee makers, and 37-inch flat-screen TV’s. Onsite dining includes Japanese fare at Marssa and its sushi bar for dinner; Rick’s Cafe for breakfast, lunch, dinner and breakfast buffets; the Sandsa Bar & Grill for poolside, seasonal dining; and the Marrakesh Express grab-n-go coffee shop. Parents will enjoy the resort’s spa and golf.
Learn more about Westin Hotels and Resorts, read Westin Hotels & Resorts.
Our Editor Loves
- Two onsite pools
- Water sports on a lake
- Proximity to Las Vegas
- Water Sports
- Onsite Dining
by William W
My wife and I stayed at the Westin Lake Las Vegas for 3 nights for my wife’s birthday. The stay was okay with pros and cons. I have stayed at a number of Westin during the past few years even as they transitioned to Marriott. I have seen a major decline in both the friendliness of staff and quality of the properties. This location is no exception. The greeting was cool; however, I did appreciate being given a top floor room. My request for a late check-out on Sunday could not be approved until the morning of departure. What happened to the “Westin Weekend” late check out that was a staple of the brand?? The room it self was comfortable and well furnished. It was bland though and did not reflect the Moroccan theme of the rest of the hotel. I’ve stayed a low-end hotels with better decor. The views even from the land side were excellent particularly as the sun light hit the mountains. There is also an almost $30 per night amenity fee which was total robbery. It only covers a 60 min of bike rental, a couple of free drinks (no choice), and a $25 off $100 spa credit. We used none of this. They were supposed to have paddle boats on the lake, but it was way too cold for that. Overall, this hotel isn’t much better than a standard hotel. It certainly doesn’t qualify as a resort.
My last stay in Lake Las Vegas was 2007 at the Ritz Carlton. Sadly it is no more (now a Hilton(?) and this Westin has now become part of the Marriott stable after the Starwood acquisition. Hence my expectations were high, having had a GREAT stay at the Ritz-C.
The Westin property is on the lakeside, along the road past the golf club, in this semi-private estate. The whole area is designed in an Italianate style and the Westin looks imposing. Our check-in was friendly and quick and we were allocated a lake-facing room.
But the whole place just feels like it needs a fresh coat of paint and its staff need a pep talk.
What let it down were 3 things.
Firstly, the decor needs spruced up.
Secondly, as it is now being priced as an economy hotel, the place was full of school parties for girl's soccer or netball, making lots of noise, ordering pizza to be delivered, and leaving the bar/lounge area like a bomb-site with abandoned pizza boxes and crusts.
Lastly, the service in the restaurant for dinner on our 2nd night (we ate out on the first) was appalling. It took them 45 minutes to take our order. I had to chase the drinks we ordered after another 15 minutes and then they had the cheek to serve the main course 2 minutes after the starters!
Meanwhile the chef seemed to spend all his time out of the kitchen and schmoozing with some guests, like some latter day padrone, when he should have been managing the kitchen. The so-called Restaurant Manager came to see us during dinner and had little to offer by way of explanation or resolution of the poor showing. Breakfast on both days was no better. The buffet was poor, some items may have been cooked the day before, the pastries didn't seem fresh and it was not a positive reflection of what a 3-4 star hotel should be. Getting coffee refills was a major effort. The only bright side was when I politely responded at check-out to "How was your stay?". The young lady took some executive action to discount our meal bill. But that should have happened AT dinner, not the day after. She should be promoted, Fire the chef and Restaurant Manager, spend some money tidying the place up and then it might merit a decent rating. It was a cold day, but the pool area and gardens looked great, as was the view over the lake. It's a shame if guests are not going to book what should be a lovely hotel because of poor management.