Carousel Resort Hotel & Condominiums Reviews

11700 Coastal Highway , Ocean City, MD

56%
families recommend
721 family reviews

Our Member Reviews:

Bad Management, not so nice room
by lisaatk07
Our first room had wet paint around the balcony door. We did get moved to a different room. The next room had a really bad odor and the carpet was very old, yellow with tons of stains. The tile was broken and chipped. I asked for a ... more manager to call me, but I did not hear from a manager. The next day after the beach we were getting ready for dinner, the tub started backing up and postponed our plans. I asked again to speak with a manager, but there was not one available. I gave my cell phone number, but once again no call. I feel they really didn't care about how terrible the room was and only wanted our money. We did not receive any compensation for our troubles. This hotel is the furthest from the boardwalk. Very long bus ride. Would not recommend this hotel.

Date of Stay: 07/01/2014
Children in Party: 2


Tweens (13+)
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Great time at the Carousel
by onkell
The hotel is outdated but it was such a great value. Our deal came with indoor iceskating passes and water park passes. I loved the convenience of being right on the beach and having beach chair provided,along with the beach front ... more restaurant. Everything you need it right there! We loved the atrium room looking over the ice skating rink, so fun! We will go definitely go back!

Date of Stay: 08/16/2010
Children in Party: 4


Kids (3-6)
Kids (7-9)
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Filthy, filthy, filthy!
by siouxsieq
Since I was a little girl (I'm 38 years old) I had always wanted to stay at The Carousel due to its wonderful reputation. So when my husband surprised my family and I with booking a week vacation in one of their ocean-front rooms, I was thrilled! Unfortunately, ... more things change in a matter of 3 decades, and The Carousel was not an exception. The first evening was disastrous at best. After walking around in the dimly lit room (several bulbs were either burned out or missing altogether from the socket) for a half-hour, the bottoms of our white socks were very moist (which is to be expected when staying at any beach resort) and DARK, DARK BROWN. The tub was so caked full of soap and hair that a drain plug was not needed because the water would not drain. And when I put my feet under the covers for the first time later that evening, I kicked ... something. Throwing back the covers revealed FRIED CHICKEN SKIN! (I was thankful to be wearing those moist, dark brown socks.) I immediately brought this to the attention of the front desk. They and the managers were completely useless. The offered another room, but we were forced to move our belongings ourselves and management insisted we had to move IN THE MIDDLE OF THE AFTERNOON. I had to try to explain to my 7 and 11 year-old that we had to leave the beach to conform to The Carousel's instruction, or they would revoke their offer to change the room. It took us from 12:00 to 3:00 pm to completely move to another floor, with no help from the hotel. An hour after we finished, at 4:00, a thunderstorm came and the entire building lost power for several hours. The loss of power, actually, occurred intermittently on several days, without the provocation of a thunder storm.

The "arcade," which consists of pinball, pool and video games, is a joke. They have very few games and half of them were broken.

The Carousel boasts of having the "only ice skating rink in Ocean City." If after reading this review you are brave enough to still book a vacation, bring your own skates. Their skates were filthy, slimy (no other way to describe it) and not properly maintained. The ice was rough and looked as if it never saw a Zamboni.

Exactly 5 days from the commencement of our stay we all become terribly ill with respiratory infections. The doctor diagnosed the cause of our illnesses to mold exposure.

After relaying all of the above, the hotel flat out refused to either (a) upgrade our room, (b) give us a discount on the rate we paid, or (c) extend our stay.

Ocean City's Chamber of Commerce was very empathetic to our experience and said The Carousel gets many complaints due to their unhealthy and unsanitary conditions. They explained that the Chamber is not, however, in the position to disclose property reviews and are an informative resource only.

I had sent several letters regarding the filthy, unhealthy conditions of The Carousel, and have yet to receive an acknowledgment.



Date of Stay: 08/13/2007
Children in Party: 2


Kids (7-9)
Tweens (10-12)
Accommodations
Dining
Kids Play Area
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Pool & Water Fun
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