BEST WESTERN PLUS Newport News Inn & Suites

500 Operations Dr, Newport News, 23602-6989, VA

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1 Room / 2 Adults

1 rooms,
2 adults
  • Rooms:

    1
  • Adults:

    2
  • Close

TripAdvisor Rating

Overview

The Best Western Plus Newport News Inn and Suites makes your family’s travel day easy and convenient. Located right next to Newport News International Airport, the hotel is easy to reach and puts you just 10 minutes from the excitement at Busch Gardens Williamsburg. Nearby, you’ll find tons of dining, shopping and entertainment options to choose from. At the hotel, you’ll find tons of amenities. A complimentary breakfast is offered to start each day on a solid note. The outdoor pool is a great place for family fun, and the hot tub is wonderful for relaxation and rest after a long day. The fitness center is available help you stick to your exercise goals while away. And laundry services take the stress out of packing. Free parking is available to keep your costs down, and free Wi-Fi will keep you connected and entertained.

Our Editor Loves

  • Outdoor pool
  • Free Wi-Fi
  • Free breakfast

Family Interests

  • Bicycling
  • Golf
  • Hiking
  • Museum/Cultural
  • Theme Park
  • Water Parks
  • Water Sports

Family Amenities

  • Free Breakfast
  • Free Wi-Fi
  • Laundry
  • Pool

Reviews

Rooms Filthy and Smelly

by Claire A

Arrived in the early evening of 10/22/19. This was a stop half way through our trip and we had made the reservation just looking for a basic, clean accommodation - we didn't need anything fancy and weren't expecting anything beyond the basics. Our party included 4 adults and 4 dogs in 3 rooms. After we finished check-in at the lobby, we walked to the room. Along the hallway there were bits and pieces of trash that the dogs were going after. We walked into the room and were immediately blasted with the smell of mildew. The windows were open and there was a commercial carpet dryer running full blast. Went to the front desk to complain and request a new room. The original room should have been off line, but clearly no one told the front desk. We were given a new room and when we entered we were blasted with the smell of stale smoke. Went back to the front desk to request another room. After the desk clerk made it clear through facial expresisons and body language that he was annoyed, he took us to a third room that had just a nasty, sour smell. It was so bad, we opted for the stale smoke room. Next morning we had breakfast. The food was fine and the breakfast area was cleaner than other areas of the hotel. As we were loading the car, one of our friends mentioned that her room was filthy as well - what appeared to be feces on the bathroom wall and door frame, and human hair and stains on the bedsheets. There was nothing really awful about our room, but I would exactly describe as clean either. When we asked to speak to the manager, we were told that he wasn't onsite and they didn't know when we would be in. The desk clerk, who told us she is the assistant manager, gave us every excuse under the sun about her "A Team" staff not being on duty, her trying to tell the manager about cleaning standards, blah blah blah. Not our problem! There was no offer to compensate us. For our friend, the asst. manager offered to refund the pet fee (about $15). After telling her that this was unacceptable, she offered to comp 50% of the room. Frankly, since the bathroom was dirty and the bed couldn't be slept in, the stay should have been free. What ever you do, DO NOT stay here. I know we would NEVER stay here again.

Can be Smelly

by MikeS2002

Partially updated but issues with mold smell in rooms. Breakfast is on par if not better than most. Some rooms seem to have been “partied” in and were not fixed. I was moved to a new room that had the mold smell after one night.

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