by Whitney Rife
Hacienda offers luxurious and spacious rooms with separate living and dining areas decorated in elegant designs. The two-room suite can accommodate up to six people and have fully equipped kitchens, perfect for families who want even more room to stretch out. Iguana Grill is a poolside restaurant that serves American a la carte breakfast every morning. Parents will also want to check out the onsite spa, offering treatments like Hot Stone Massage and Swish Body Wraps. Families can also enjoy a pristine golf course and outdoor swimming pool. Hacienda is a five-minute drive from downtown Playa del Carmen, which has additional dining options and tourist attractions. Also, the pier is only a five-minute walk, offering ferry transport to Cozumel Island.
Our Editor Loves
- Kitchens in two-bedroom suites
- Golf course onsite
I must say that the stay was not as I had expected although the staff is nice and helpful.
The hotel and its amenities are not in a good condition. We are a family of four with kids in their early 20´s so we were glad to find this hotel that offered apartments. The hotel was also said to have a gym and a spa.
The hotel is located in a gated community in an environment that resembles a rainforest so the environment there is humid. The environment where the hotel is located is quiet.
The room we got proved to be not as advertised, it was of older date, a bit tacky and humid since it is located on the ground floor. On the outside of the room wall is the intake for gas and electricity for the whole hotel!
We soon realized that the room (room no. 111) was not in a good condition. The room has two bathrooms where the window of the one bathroom cannot be locked, so it was half-open. Also, the warm water of the sink tap was not functioning so there was no war tap water there. Moreover, the toilet there was blocked so it was impossible to flush.
The kitchen had a gas stove were only half out of six burners were functioning and there were only a one pot that we could cook a meal in. Also, there were almost no kitchenware available we could use.
We complained about this and asked for another room and this was duly fulfilled so we got a much better room the next day.
We tried the gym, but realized that the gym was in poor condition. The gym equipment there were outdated and not functioning properly. Also, there were almost no light there so we had to do our exercises in the half-dark gym room.
The pool area is not good since the swimming pool is unclean with lots of leaves and insects in it. Also, you can hardly lazing in the sun there since there is no sunlight in the pool area because of the shades from the trees surrounding the hotel area.
On top of this, we had to cut our stay at the hotel short of a one day because of a changing travel plan. We had paid for our stay in advance so we was supposed to get the night we did not stay refunded, but we have never got this one night refunded as the hotel staff promised. The hotel owe us about 500 USD for a one night stay we did not use.
To put it short, this hotel has seen better days and needs refurbishment of its operations and the whole property since the property is wearing out due to the humidity in the surrounding environment.
- thieves - - thieves - They stole 600 euros from the safe of our room. The dirty wet room badly smelling hot shower water or cold a real disgust even miserable breakfast is prepared in a lazy manner. Disgusting. Ha ha ha the pool an open sewer. The pool bar a dump with sink and another all rusty. Of thieves in all respects no rude respect. They did not give us any word of comfort for the theft we received. For my part there is a band among them and they know well who stole the money and how they were stolen. We are disgusted that such a thing has never happened. Believe me pay attention to that hotel. We almost felt spied on. Hotel of horrors. Thieves and disgusting.