by Courtney Elko
Located about two hours outside of San Jose in the middle of the rainforest, families will love the adventure and the pool at Hotel Hacienda Sueno Azul. The natural pool with a water slide will keep kids splashing around for hours and the family pool overlooks the Sarapiqui River. Air conditioning, hammocks and rocking chairs can be found in the guestrooms and the onsite, on-air restaurant makes meals convenient for families.
Our Editor Loves
- Pools with waterslide
- Adventure awaits
- Onsite restaurant
- Water Sports
- Kids' Pool
- Onsite Dining
We never write bad reviews - but after trying very hard to get the manager to make some corrections to our bill to reflect the terrible conditions and apathy we faced when reporting they have dug in and so we have no choice.
We had prepaid a three-night stay through a travel agent - when we checked into our room we found that the air-conditioning did not work, the nice flatscreen TV had no reception ( they gave us various reasons - the satellite, the cable, etc etc) and there was no hot water in the shower.
Even though we reported these things immediately they were NOT FIXED for the entire 3 day stay. After trying to fix the A/C once they never bothered trying again and never addressed these problems despite our many requests to do so.
People, it was hot in that room and cold in that shower. It rained and our outdoor activities were limited - but we couldn't watch TV iun our room. Even though the hotel was nearly empty they refused to move us to another room - Why? Because the other rooms weren't as "nice" and they might've had to refund part of what we'd overpaid in advance before seeing how rundown the place was and thoughtless management was.
At checkout, after our travel agent had also added his voice to ours in complaint the manager offered to give us a 5% break in our food bill - which came to $12.75!!!!
THAT is all they gave us for 3 nights of NO hot water, NO Airconditioning and NO TV.
Armando, the manager of the property obviosly didn't care about us at all and didn't care we had a crappy stay. He said he didnt care what we posted on this website or others - so I am kjeeping my promise to share with you all exactly WHY you DO NOT WANT TO EVER MAKE THE SAME MISTAKE WE MADE.
There are many wonderful properties in Costa Rica - This is Not One Of Them.
A few other things: The "gym" had only a few broken-down pieces of exercise equi[pmwnrt - but it was CLOSED anyway and they would not ket anyone use it for the time wwe were there. The place looks like it is being run inbto the ground. Avoid It.
The large resort had one other family staying - it felt like a ghost town!
Very run down, quiet and dull. The half day tours lasted no more than 30 minutes each and felt fairly trapped at the hotel with nothing nearby.
Sadly would not recommend - there are far better places to stay and explore the wonderful Costa Rica!