Families comment on the affordable price and helpful staff at this hotel. The master suite or junior suite would be perfect for families. Guestrooms include free Wi-Fi, kitchenette, cable TV, breakfast, refrigerator, private bathroom, terrace, and air conditioning. At the hotel, guests can enjoy the outdoor swimming pool. Nearby activities include shopping, fishing, and water sports at the local beach. A restaurant is onsite, and a variety of different local restaurants are located with a half mile of the hotel.
Our Editor Loves
- Outdoor pool
- Onsite restaurant
- Large suites
- Water Sports
- Free Breakfast
- Free Wi-Fi
- Onsite Dining
Following a four day stay, after checkout, we were loading our bags into a cab. An Eden Costa employee came to us and said we had not paid for our stay and that we needed to make payment. We showed him our documentation from the travel booking website (we luckily had a printed copy) indicating we had paid in full at time of booking (we booked/paid May 2018 and our stay was January 2019). He said we had to go into the office. We did so and showed them our proof of payment. They said they had not received payment from that company and that we had to pay for our stay - to which we responded the situation sounded like their problem with that company, not us. We pointed out that the documentation said paid in full (right down to a graphic that is meant to look like it was ink-stamped “paid”). We refused to pay - for a second time - and they insisted we must. At that point we left, leaving the printed documentation with them so they could investigate more thoroughly - with about four people looking at us like we were thieves! (We have credit card records showing we indeed made payment to booking.com in May 2018.) Basically we should have gone by our initial instincts after booking this accommodation. When we booked it, we paid in full, and received a confirmation number. A few weeks after this, we were contacted by the hotel via email. Apparently the room we booked had two beds in it, and they had someone else who wanted that room and we would be placed in a room with one bed. If this did not work for us we could pay more for a different room, or they could suggest other hotels. We really should have cancelled at that point - hindsight is 20/20!
We would not recommend this hotel based on the booking experience and the very negative departure experience.
We were able to make coffee and boiled eggs to start our day. A bonus for us, a slow start. The hotel is in a quiet location and very easy to catch a cab to local beaches. Or you can walk to Santa Cruz area and Central square. The pool was murky the whole time we were there. But we were all about the beaches so gave the pool a miss. The staff were excellent. The price was a little high considering the pool issue. Not having a safe is a big problem for most travellers.