by Lissa Poirot
This boutique hotel in downtown Cleveland is a new Kimpton property, bringing back its 1900s look with a modern and comfortable interior. The hotel touts its guestrooms as cozy, due to the historic space. You will find king or two queen bed configurations in these traditional spaces. One-bedroom suites with sofa bed and king bed are larger, at 665 square feet, and the Soldiers & Sailors Suite nearly doubling that square footage and providing a dining and living space. A three-bedroom penthouse apartment is also available with a fully equipped kitchen. Onsite dining is provided all day at Parker’s Downtown, which is open for breakfast from 7 to 10 a.m. on weekdays and 7 to 10 a.m. on Saturdays, and 8 to 11 a.m. on Sundays. Lunch hours are 11 a.m. to 2 p.m. on weekdays and until 3 p.m. on weekends. Dinner is offered nightly from 5 p.m. Amenities at the Kimpton include complimentary guitar rental for your room (you’re near the Rock and Roll Hall of Fame, after all), evening wine hours in the lobby, PUBLIC bikes available to borrow, and pet-friendly rooms. Kimpton rewards members receive free Wi-Fi and a Raid the Bar credit.
Our Editor Loves
- Boutique, historic hotel
- Free bike and guitar rentals
- Onsite dining
- Onsite Dining
If you want a bad experience, stay at this hotel. It starts with the valet, which has space for three cars on a very busy street. So, if you’re the fourth car (which is often), you’ll be stuck in the middle the street with traffic honking at you. If your room is on one side of the hotel, you’ll be living in a dark cave using your cell phone light to sort through your suitcase. Why is there no ceiling lighting? I don’t know. Also, our view from the room was multiple pigeon nests.
Planning to leave the hotel at a certain time in the morning? Skip the hotel restaurant, which was nearly empty and still took an hour to get eggs with a heavy side of attitude. But, be sure to call for your car from the valet at least 30 minutes before you need it or you’ll be faced with the surly valet who doesn’t care that you need to be somewhere or that that they told you to call five minutes before you needed your car.
Like to hit the gym while traveling? The TVs are just props, none of them work. And the stationary bike that apparently had a subscription to a training service has lapsed.
Are you looking for maid service after you’ve been gone for the entire day? Wrong hotel. Rest assured your room will be in exactly the same state in which you left it prior to that lengthy breakfast.
That lemon water in the lobby? Catch it while can because it won’t be refilled.
Want to complain? Good luck. No one cares.
I’m an international traveler who has clocked years on the road. This is my worst experience ever. And a true shocker from Kimpton.
Overall I enjoyed my stay at the Kimpton Schofield - The front desk was friendly and efficient. The room I was assigned to was quite large and very clean. Room service was fast and efficient. My one big complaint about this particular hotel is the Valet staff - Every time I walked out the front door they seemed to be playing around or talking to each other loudly - They really need to be better supervised. The other complaint I had has more to do with IHG - I tried submitting a "Best Rate Guarantee" and was rejected because the agent couldn't find the rate I wanted to match - Of course upon follow-up a second agent could find the rate - But because it couldn't be located initially my claim was denied. It wasn't a major amount of money (Maybe $25) - But it did irritate me. Overall would stay again - But I'd recommend booking wherever you find the cheapest rate - Because IHG won't honor is best rate guarantee.