by Kimberly Liu
Known for its attentive staff and superb guest services, the Pelican Bay hotel gives a red-carpet welcome to guests with a basket of pastries and fruit delivered to their room on arrival.
Beyond the three pools, family activities are limited right on property, but you’ll find almost everything you’re interested in nearby and the concierge will happily arrange special excursions. Nearby activities include golf, sailing, kayaking, horseback riding, snorkeling, scuba diving, deep-sea fishing, underwater cave exploration and swimming with dolphins. Just across the street are tennis courts, a full-service spa and a casino. A short water-taxi ride takes you to Taino beach, beckoning with a two-mile stretch of white sand and lots of water fun.
Guests can dine onsite for lunch and dinner at the outdoor Sabor Restaurant and Bar (also serving poolside) or take a short stroll to a multitude of restaurants and cafes (many offering ethnic cuisines) in Port Lucaya Marketplace. A breakfast buffet is served daily at the Captain’s Galley on the top floor of the Canal House, where guests also enjoy stunning views.
Guestrooms include 90 Waterside Hotel Rooms with private balconies and 96 Waterside State Rooms with private balconies overlooking the ocean, a living room and a kitchen nook with a sink and microwave oven. High-speed Internet access is provided throughout the resort and is complimentary for guests staying in Waterside State Rooms.
Our Editor Loves
- Three outdoor pools
- Close proximity to beach and Port Lucayan Market
- Exceptional staff and guest services
- Water Sports
- Onsite Dining
by Victoria E F
An older facility with clean, comfortable accommodations. Loved the upgrade to a suite with Nespresso coffee and fridge for sandwich 🥪 storage. Good WiFi connection. Nice water view balcony. The breakfast buffet was excellent. Housekeeping services great. 3 pools & bars to choose for relaxing after dive excursions.... would suggest more attention given by bar staff to those relaxing by the pools, if you wanted a drink you had to go get it ... woulda been nice to have been asked.
Front desk staff were wonderful.
Bar food average.
Great reservation help on the phone. Very nice welcome on arrival. We received redecorated rooms as promised. The service in the resort and Sabor restaurant was excellent. Remember you’re on island time and you will be fine.
Every service employee had great customer skills. This wasn’t always the case. Nice job everyone.