by Kimberly Liu
Known for its attentive staff and superb guest services, the Pelican Bay hotel gives a red-carpet welcome to guests with a basket of pastries and fruit delivered to their room on arrival.
Beyond the three pools, family activities are limited right on property, but you’ll find almost everything you’re interested in nearby and the concierge will happily arrange special excursions. Nearby activities include golf, sailing, kayaking, horseback riding, snorkeling, scuba diving, deep-sea fishing, underwater cave exploration and swimming with dolphins. Just across the street are tennis courts, a full-service spa and a casino. A short water-taxi ride takes you to Taino beach, beckoning with a two-mile stretch of white sand and lots of water fun.
Guests can dine onsite for lunch and dinner at the outdoor Sabor Restaurant and Bar (also serving poolside) or take a short stroll to a multitude of restaurants and cafes (many offering ethnic cuisines) in Port Lucaya Marketplace. A breakfast buffet is served daily at the Captain’s Galley on the top floor of the Canal House, where guests also enjoy stunning views.
Guestrooms include 90 Waterside Hotel Rooms with private balconies and 96 Waterside State Rooms with private balconies overlooking the ocean, a living room and a kitchen nook with a sink and microwave oven. High-speed Internet access is provided throughout the resort and is complimentary for guests staying in Waterside State Rooms.
Our Editor Loves
- Three outdoor pools
- Close proximity to beach and Port Lucayan Market
- Exceptional staff and guest services
- Water Sports
- Onsite Dining
I'm usually happy just about anywhere and was excited to get some island time while hubby was on a business trip. This is a beautiful resort when you pull up and I was excited they had several pools including a swim up bar for me to kill time in. As we walked to our room, we noticed our room was right up against the laundry room and golf cart parking. My husband is a very light sleeper and when we asked to be placed away from the elevators we had no idea. We returned to the lobby to request another room and were met with open hostility. This particular desk clerk wouldn't help me or speak to me the rest of our stay, she would only glare. (what's that about??)
Our room was large, clean and had everything we needed.... and one thing we didn't - the old washcloth from the last person's stay still in the shower.
Breakfast was on the 4th floor of the building at the entrance. It was pretty much the same food daily but always hot and plentiful. One morning the coffee was empty but they quickly got us fresh.
I spent a lot of time at the pools each day, I was the only person in any of the pools and felt like the only person on the property. I tried to have lunch at the swim up bar but discovered they open at 3pm. Except they don't. It's 3pm Island Time which means at 3:40 they still weren't open and I finally left and walked over to the Marketplace next door.
Our room was generally cleaned by 3pm. The 2nd day I asked the housekeeper for more coffee and I received several packets but the paper cups were never replaced. We always had sufficient clean bathtowels but hand towels and bathmats were hit or miss. The floor was always mopped, however. I would say cleanliness was about a 4 out of 5.
The grounds were beautiful and maintained daily as were the pools. We received passes on the ferry to the beach which we rode to see where it took you. The ferry was quick and the driver friendly. The beach was very nice but when we decided to go to the beach on Saturday, the ferry wasn't running.
Most of the employees at the hotel and all of the employees at the gate were very friendly and we were often greeted with "morning, morning" if we greeted them first.
The property seemed abandoned during the daytime but at night the parking lot would be full although we rarely saw other people.
Spent a night at the beginning and end of a week in the Bahamas. Great location close to shopping and numerous bars and restaurants. Beautiful pools and view. Rooms were clean and the staff was friendly.