I had read mixed reviews on this hotel, so as I booked a last minute vacation, I was a little nervous. I am just wondering if those people who gave negative reviews were staying at different hotel. This hotel is perfect for just about anyone. ... more I went with two eight year olds, and our 22 year old son, and his girlfriend, who is by the way, a TRUE year-round local born and raised. When her parents heard we were stating a the Princess Royale, they were really impressed and basically said "wow" to my son.
The pool is great, and if it rains you are not stuck at the movies or somewhere else spending tons of money to fill the day. The room is perfect for being able to make breakfast lunch.and dinner...another money saver. Beach is large, tiki bar, great restaurant, easy parking and super friendly staff. I had not been to ocean city maryland since I was a teen, I am booking our summer vaca for next year!
Date of Stay: 07/23/2014
Children in Party: 2
Kids Play Area
Pool & Water Fun
I was eager to check into the Princess Royale as I read a few good reviews. I should have read further. Our room was hotter than hades. So we turned on the AC and went down to the beach. We returned an hour later and the room was still hot. We waited a ... more few more minutes and determined that although the ac was blowing cool air it was not cooling the room. It gets worse. We called for help and finally a maintenance guy showed up and told us to wait another 1.5 hours. Shocking.
After another hour, I venture downstairs where my husband is patiently waiting for me. I see an acquaintance from Bel Air Md....his room is cool. I approach the front desk guy A. - who throws his head back - says he can move me to another room, but he does not know if it will be any cooler. Says we will have to change rooms turn on the ac and found out. His demeanor was disrespectful and hateful. Then when we got upset he threatened us.
DO NOT stay in this hotel if you expect to receive any modicum of customer service...because you won't get it. I'll be using all my marketing skills to spread the word.
Thing is - we could have had a heat stroke and I'm not exaggerating. And my normally calm, cool (no pun intended) husband really lost his temper - why? because we were mistreated and uncomfortable.
Again - BUYER BEWARE!
Date of Stay: 06/04/2010
Children in Party: 1
See what Family Vacation Critic has to say about the Princess Royale Ocean City Hotel