by Amanda Norcross
Baha Mar offers several hotels on its gorgeous property in Nassau. But our favorite for families is the Rosewood Baha Mar. This over-the-top luxurious resort features guestrooms, suites and villas, appealing to families of all sizes. The largest villa has six bedrooms and is 6,200 square feet in size!
The resort offers four restaurants, several pools, and an oceanfront location like no other. Relax in a float (provided by the resort) on the water or try any number of water sports — including Zayaks (reef boards). The hotel also provides a kids’ club for ages 3 to 12.
Our Editor Loves
- Luxurious Bahamas resort
- Water sports rentals
- Kids' programming
- Water Sports
- Children Programs
- Connecting Rooms
- Family Room 5+
- Free Wi-Fi
- Onsite Dining
We just got back from an 8 night stay at the Rosewood Bahamar. The service is the worst I have ever received at ANY hotel never mind a 5 star resort. My family takes a vacation every spring break to a 5 star resort in the Carribean. The food and service at every restaurant was pitiful. I actually lost 3 lbs and my son lost 4 lbs. All of the meals we ordered would be brought out wrong late or cold. At one point we had to send a hamburger back at the pool 3 times. Impossible to get a chair on the beach. There were plenty of staff and some of them tried but it is very obvious that they haven’t been trained properly. The rooms are beautiful but the power goes out at least 3 times a day and you don’t always get hot water. About mid way through the vacation we hired a driver who took us off property for the rest of our meals. It was impossible to get into the spa. The restaurant doesn’t even cook eggs to order for breakfast. We had 4 one bedroom suites and expect a much better quality of service and food especially for the price we paid. We will never be back.
Thank you Luigi Romaniello for making good on Rosewoods guaranty to allow us to come back once they opened. It was the only correct action to take after we had paid for the trip in 2015.
I want to update my review with a fair observation of my experience (3/11/19 to 3/15/19). I have to say I was pretty concerned about the experience we were going to have due to all the reviews I had read. Upon arrival to the airport we were greeted by Rosewood staff, handed a glass of champignon and taken to the hotel. Good so far... Check in is great and easy. The hotel is very nice, rooms are great and all the restaurants, library, bars, pool, etc... seem very well designed and on par with Rosewoods. Off to the pool..... so this is one of the area the hotel needs to work on. I believe the this maybe the entire level position for servers. The staff in this area really struggles to perform at the level one would expect from the Rosewood and the associated cost with staying here. Much of the time you have to hunt someone down to get drinks and food. On my first trip to the pool I had to go to the restaurant bar to order drinks and food since no one would help us. On a positive note the hostess at the restaurant took the corrective steps in trying to help.... and when even she couldn’t get anyone... she took it upon herself to take the order and deliver the food. Bottom line is the was general the experience at the pool throughout our stay with a few exception of course. If you go you will see many of the guess trying to track down servers. In a nutshell this area is not on par with rosewoods reputation. Second, issue in this area is there aren’t enough chairs at the pool. I was there on spring break so it was pretty busy but they need more chairs.... granted this could be a design flaw with the pool size verses hotel. The hotel didn’t seem overly busy which was nice but at the pool there weren’t chairs unless you get there at 10am. Hotel guesses know this so they go to the pool and put a books on a chair and hold it all day. So bring an extra book.
We read that it was hard to get into the restaurants in the hotel complex (not the Rosewood but the complex in general) so we made reservations on open table months before we came. It was a good thing because you couldn’t get in without basically waiting for tables for hours. However, I was pretty pleased with the equality of food at all the places we ate at the resort (for reference I am minor foodie).
What think is the bigger systemic problem is the information dissemination and cohesion at the hotel. If you are familiar with Rosewoods you already know how you can ask the anyone or even person servicing you at the pool for something.. like coffee and muffins in the morning in your room...and the next day and it will be there. How anyone can help you with just about anything and 99% of the time it will happen. Well, at this Rosewood there seems to be a complete breakdown on this level. Everyone working there has good intentions but the minute the task requires a multilevel of staff or facility to complete there is almost a 0% chance it will happen. Even assistant managers had trouble getting the general managers to meet with us or contact us. Its just frustrating experience.
I think the hotel has come a long way in the last ten months or so. Overall it was better than I expected based on the reviews but still a lot do to justify the Rosewood brand and cost.