by Hilarey Wojtowicz
Book one of the 539 guestrooms or suites at the historic St. Louis Union Station Hotel, now a DoubleTree by Hilton Hotel. Families will be in the center of the station, which dates back to 1894. Enjoy rooms and suites with king and queen beds, sofa beds, mini-fridges, flat-screen TV’s and complimentary Wi-Fi. There is a hotel on the property and so much to do right inside the station. Onsite dining is available at the Grand Hall Market for breakfast, lunch and dinner, and three other eateries are open for lunch and dinner. Parking $20 a night. Check-in is at 3 p.m. and check-out is at noon.
Our Editor Loves
- Located in the historic train station
- Plethora of eateries
- Rooms with mini-fridges and free Wi-Fi
- Free Wi-Fi
- Onsite Dining
Any review of this property must begin with a description of the lobby, which is among the most impressive I've ever seen. A former train station, the lobby is immense, with stylish furniture and an hourly light show/concert displayed on the walls and ceiling. Truly spectacular and not to be missed if you're staying there.
Aside from that, the hotel is rather run-of-the-mill. We stayed in the rooms by the pool and bypassed the expensive upgraded room options. I'll say that none of the room photos the hotel offers looked anything like our room. Standard tub-shower, ordinary bedding. Clean and comfortable, but boring. On a side note, the layout of the building is extremely confusing, and it took quite a while to figure out where our room was located.
The staff was hit-or-miss too. The cleaning staff and room service folks were very friendly and did their jobs well. We found the front desk to be a bit cold. The worst for us was arriving at the hotel after dining out to unexpectedly find a wedding reception in the lobby on Saturday night. We discreetly slinked along the edge, at least twenty feet from the festivities. When we finally made it away from the party and to the desk area, we were accosted by a nighttime manager who scolded us and said next time to take the basement steps to our room. Next time? Not likely with his attitude.
The property is over a mile from the Gateway Arch, and that is a bit far from points of interest in downtown St. Louis. The pool is large enough, but didn't feel like a luxury hotel pool. More like a Holiday Inn style pool. Also unusual: You need a key card to not only enter the pool area, but to leave it too. If you give your spouse or kids your key to go back to the room, you're trapped until someone lets you out of the gate. Very strange.
The aquarium is being built into the facility, and it gives the area an eerie feel being currently under construction. I'm sure the outside area will have a completely different feel once it's finished.
Overall, I can't say that I'd recommend the hotel. It was serviceable, but the regular rooms need a major revamp and the management staff needs direction on taking care of their clients.
Blocked toilets in two separate rooms the whole stay to simply be told yes we have a problem and not fix it is a joke every morning and every evening blocked toilets then day three shower backing up.I felt sorry for the staff they were embarrassed and couldnt fix the problem smell was discusting