Turtle Beach Resort

Courland Bay, Plymouth

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  • 1 Rooms,
  • 1 Adults
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1 Room / 2 Adults

1 rooms,
2 adults
  • Rooms:

    1
  • Adults:

    2
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TripAdvisor Rating

Overview

For families on a budget who just want to spend some quiet time on the beach, this Tobago hotel is for you. The kids’ club is open to children 4 years old and up and in-room baby-sitting is an option. Two restaurants, a pool and water sports make this a good choice.

Our Editor Loves

  • Kids' club
  • White sand Caribbean beach
  • Family Comfort Rooms

Family Interests

  • Beach
  • Water Sports

Family Amenities

  • Babysitting
  • Children Programs
  • Onsite Dining
  • Pool

Reviews

Lovely friendly resort

by Christine R

We’ve just returned from a fantastic 10 night stay at Turtle Beach, stayed 2nd to 12th November on an all inclusive basis. After the reviews we read before we came out, we were a little concerned as to what to expect. I can honestly say we have very little to complain about and had a lovely holiday Check in was quick and friendly and we were treated to a rum punch whilst doing so.

We booked a standard room and we were happy with this, we were given room 210 which was very close to reception and upstairs - stairs up to the rooms are pretty steep so you always had to take care when coming down. The room was large with a separate dressing area, lovely big bed and fridge which held two complimentary bottles of water (very much appreciated). TV didn’t work the whole time we were there but since we hadn’t travelled to Tobago to watch TV this didn’t bother us. Bathroom was quite small with a walk in shower - shower was excellent with great power.

Entertainment - when it was on, was poor and only until 10pm, there was a really good female singer on one night. Most guests retired to their rooms after dinner and as the resort was very quiet this resulted in the bar area being quiet with very little atmosphere. We did meet up with some great people which made our evenings.

Pool was fantastic, large with a nice swim up bar. There were always plenty of sun beds around the pool, although some were in pretty poor condition and couldn’t be used. Quite a few beds on the beach also A must do is to watch the local fishermen land there catch right next to the hotel. Snorkelling next to the hotel was poor which was a disappointment for us - sea conditions were pretty rough with the waves crashing on to the beach. Hotel provide you with beach towels which can be changed on a daily basis.

The meals were usually good, breakfast had an egg station along with several options of hot food, always bacon, sometimes sausages and corned beef hash, pancakes or French toast, our only criticism is that these were very slow to be refilled and sometimes not at all should they empty. Lunch - usually 2 or 3 choices of hot food, i.e. goat curry, chicken stew, fish, on a couple of days cheeseburgers and wedges, however there were only about 6 wedges when we arrived and these were not replenished. There was a small salad selection and usually a choice of cake/ice cream. Dinner - more or less the same choice of food, always a good choice but the same problem with replenishing the food.

Waiting staff were very friendly and efficient, seating you and taking your drinks order very quickly. Only the one restaurant was open the whole of our stay but it was always nice to sit looking out to sea.

We did the organised trip to nylon pool which included a snorkelling trip to the reef and access to pigeon point which had some lovely little booths selling various items suitable for tourists. You’re also able to have lunch and a drink here, lovely tranquil and unspoilt area.

We went into Scarborough by taxi but there really isn’t much to see, there was a small market on but this is local and not set up for tourists. We had some fun over a couple of beers in a local bar next to the ferry port.

On a whole, we would thoroughly recommend Turtle Beach for a genuine Caribbean experience and will definitely return.

Worst customer service experience ever!!!

by Curious41093753912

Three rooms were booked for six of our family members and we were looking forward to a wonderful vacation at this Rex Resorts location after hearing good things about it. Unfortunately, the night before we were to depart, severe weather including torrential rain with disastrous flooding occurred, washing away the highway and flooding the airport runway. A National Disaster was declared. Flights were cancelled.
We called the hotel who were aware of the situation and they acknowledged our plight. However we were still charged the full amount due to the booking process!
After weeks of communicating with Rex Resorts, we were continuously told that due to their Policy, we cannot get a refund or credit for future use, even though they are aware of the extraordinary circumstances that prevented us from getting there. They have to take our money without giving anything in return because of their Policy. Policy overrides customer service and customer safety for this resort.
Other vacationers need to be aware of this when making their plans to this resort.
We were told that this resort extends excellent customer service to their guests so we are even more disappointed with the way our situation was handled.