by Whitney Rife
Located in the Turks and Caicos Islands, Providenciales offers beautiful beaches and spectacular barrier reef, while Alexandra offers studio-, one-, two- and four-bedroom accommodations, each with its own washer and dryer. Your family will never go hungry with Alexandra’s beachfront restaurants, The Orchid and the Sunset Dining Deck, and the resort’s activities coordinator can plan things to do for adults, teens and children. The Caicos Dream Tours desk can plan snorkeling adventures, and full- and half-day tours to area cays and Iguana Island. The resort also offers a Family Fun Program for children ages 4 and up. Kids will enjoy playing games like water balloon toss and building sandcastles in the white Caribbean sand on Grace Bay Beach.
Our Editor Loves
- Family Fun Program
- Caicos Dream Tours
- Water Sports
- Children Programs
- Onsite Dining
by stewart m
Here’s a little about our experience at the Alexandra Resort. The first thing you should know is that some websites have the Alexandra Resort-All Inclusive located next to the Grace Bay Club on Google Maps, which is not true, it is located in between Beaches and the The Palms (if you search for ASU restaurant, that’s where it is).
The best thing about the resort (and this island) is the beach! A great place to get away and relax. The beach has no seaweed, no stones, no shells…the water turquoise blue and refreshing…and warm breezes. It is wonderful. The pool is well maintained and nice as well. Make sure you wear sunscreen as the sun is powerful there. The week we were there, we were able to get beach lounge chairs with no issue, but on more popular weeks, you might want to get there earlier in the day to put out your towels and reserve a chair. If your main focus is just to spend time at the beach and relax, you don’t need a fancy hotel for that. Another nice thing is the all-inclusive policy making it easy to get a drink or a slice of pizza whenever you want it, and going to dinner without a wallet. Our one bedroom garden view suite was good, with a balcony you can lounge on and a separate living room/TV area with a kitchen area where the refrigerator is stocked with cans of beer, soda and small bottles of water. The cleaning staff just needs to look around to see what needs to be replenished (we ran out of soap and toilet paper) and sweep the floor better. The steel drum band they have from Jamaica is excellent. Make sure you catch them at one of the properties Caribbean nights. They play without break, and really enjoy what they are doing. The staff everywhere is friendly, polite and helpful. After a couple of days, the bartender remembered my drink and the waiter remembered what juice and coffee I wanted at breakfast.
Not So Good: Definitely, the poor quality of the food taints our experience at the Alexandra. Although the breakfasts are decent, the lunch is basically hamburger, hot dog, lettuce salad, jerk chicken, and fish tacos every day. For dinner, you would expect some fresh fish, but it seems like everything is frozen and flown in and things end up being bland, overcooked, or covered in sauce to mask the food. You would think you could get fresh red snapper. All our dinners were pretty poor, except for the crab cakes at the Fish Deck, and when we went to dinner at the Beach House (their other property). Remember, you have to get up really early to make a reservation for dinner at the Beach House (very limited seating). We also went to Salt restaurant at Blue Haven, which is a pizza/italian place, but the service was very slow and food basic. We did not go to Fire + Ice at Blue Haven, but heard that slow service and poor quality food was found there too. Communication between properties is also a major issue. The Alexandra Resort said the Fire + Ice restaurant was open that night, and then when we took the shuttle there, found that it was not open. They don’t know what their dinner or lunch menus are for that day, or even when the Fish House restaurant is going to be open. One night, it was open even when all calendars said it was closed. Even the wait staff were surprised. It was a last minute decision I guess by management.
Overall, I think the Alexandra Resort properties should put some money into their food quality to make this a destination of choice. Not that it has to be 5-star dining, but source and prepare the food better. Maybe if they changed all their lighting to LED bulbs, they could save on enough electricity to help with this.
I really hope people read this review, I would like to tell people the truth about this vacation before they book.
Location of the Hotel is great, beautiful beach as always in Turks!
Although when I was there this week there was a lot of Seaweed, but thats not an issue.
The food was good, I expected more selection however, I had no complaints, especially if you go to the sister hotel “Beach House” the food was 5 star.
My problem with this hotel would be, NOTHING to do by 11pm.
The hotel literally shuts down! No Music, No bar, No snack bar, NOTHING at all!
It felt like we had a curfew and once the clock hits 11pm, we needed to go to bed.
So if you are looking for a hotel, that you dont plan to leave the resort because of the things to do in the hotel all night... think twice!
Another issue was, they ran out of alcohol almost every night, now dont think I’m one of those people go to vacation to get drunk, I really am not! I happen to be at the bar with friends we met, and everytime they requested Crown Royal, they didn’t have, or whatever other alcohol they would request.
Well its true what people have been saying... the staff is what makes the trip unreal ! I would like to give my word to “Jessica” who I believe deserves a better position because of there amazing hospitality! Renette, Gerald, Petrona, Uxslene were amazing with the food service, seriously they made our trip in regards to the hospitality.
Now, speaking of GREAT service, the Entertainment!!! I could truly call my good friends “Rhyeme, Romaine, Emilio” what a great bunch of guys! Always went out of there way to make sure we always had a smile on our faces!
They play the music at the resort and they make sure you’re always happy.
Vivandieu and Weslie... Wow the guys that kept the towels ready for you, however, the guys that are very underrated! The guys that greet you EVERY MORNING with a smile welcoming us to the beach! Making sure the deck is clean from Sand for us, very under rated.
My Favourite bartender... EDMUND, this guy had a smile all day every day.. sometimes i wonder if he smiles this much outside the resort! Great people I tell you.
Overall, it was a nice 7 days in paradise, however, I would only recommend this hotel if you plan to sleep before 11pm.