by Holly Rosen Fink
Club Quarters Hotels are known for their high level of comfort and value. The Club Quarters Hotel, Opposite Rockefeller Center has a prime location, just near Radio City Music Hotel, 5th Avenue shopping, St. Patrick’s Cathedral and the Museum of Modern Art.
Rooms are comfortable and include free Wi-Fi, bottled water, hot drinks and use of computers. Additional amenities include access to the Terrace Club, the hotel’s restaurant and private Club Living Room that offers complimentary refreshments. Guestrooms feature premium bedding, custom duvets, flat- screen LCD televisions, iPod docking stations, workstations with task lighting and ergonomic chairs and coffee/tea makers. Additional amenities available upon request are ambient sound machines, air purifiers and humidifiers; “Sleep Better” kits with eye masks, aromatherapy and ear plugs; and in-room fitness equipment. Breakfast is not included.
The Terrace Club, a private club and restaurant located on the 7th floor, offers seasonal American fare for breakfast, lunch and dinner from 7 a.m. to 10 p.m.. It also offers in-room dining options for families too tired to go out to eat. Or guests can order from a number of local restaurants, including View of the World Terrace Club.
Our Editor Loves
- Free Wi-Fi
- Proximity to midtown
- Complimentary refreshments
- Connecting Rooms
- Free Wi-Fi
Where do I begin. Check in was very chaotic and the front desk staff seemed unorganized and overwhelmed. The lobby area is very small and folks were lined up almost to the front door waiting to get checked in and/or checked out. Initially i was assigned to a regular King room (#905) that looked like something I would find in a 1 Star establishment. I went right back to the front desk and after an hour wait (while the maid cleaned the room), I was finally assigned a room sometime after 4:00pm (check in is 3:00pm). The Superior King room (and bathroom) was very nice and more in line with what I would expect from a Radisson. Next, I asked about the Club Room where they advertised free snacks and beverages. I was informed by the front desk that - the Radisson doesn't have a club room and had no idea why that was advertised on their website. Fast forward to the next day, I learned that the Radisson does not have a full-service restaurant as they advertise. The kitchen is closed until late September and the only food they can offer is a continental breakfast: juice, coffee, fruit and pastries. The dining room is closed for lunch and dinner. I understand that issues come up during a transition but I DON'T understand why the Radisson would advertise free snacks & beverages, when that option does not exists and why they don't advise customers that their Restaurant is only open for continental breakfast - while in this transition. The only reason I gave 3 stars is because the Superior King Room was very nice and comfortable. The regular King room that I saw looks NOTHING like their ad - - Beware !!! The security guard was also very pleasant - front staff is nice but seemed confused and unfamiliar with the new computer system - thus causing long lines to check in or check out... I'll consider going back in a year - after they settle down and get organized.
We booked two nights at the Radisson Midtown through Hotwire, which was paid through Hotwire. Our reservation mentioned that parking was available at $35USD per night. When we got there, we were told parking was rather $40USD per night. Furthermore, they asked for our credit card, and when we mentioned everything was paid for, they said it was only in case of damages to the room. However, on the day we left, they charged the full amount of our stay on our credit card. We immediately wrote to Radisson Midtown, but it's now been 72 hours and we haven't heard from them yet. This place is full of incompetent and dishonnest people - do not go there!