by Steve Jermanok
For children, Quebec City’s Chateau Frontenac is a fairy-tale castle with its green turrets perched high above the fortified walls of this UNESCO World Heritage site. For parents, the 618-room hotel is the premier address in this charming city. At the Chateau Frontenac, the city comes to you, with street performers appearing right outside the doors around the Samuel de Champlain statue. Tour buses come and go to see the view of the St. Lawrence Seaway from this height and to tour this grande dame, which first opened her doors in 1893.
But don’t expect a dusty old museum piece. To celebrate the 400th anniversary of the arrival of Champlain in 1608, the Frontenac, now owned by Fairmont Resorts, refurbished all of her rooms, replacing mattresses and adding upscale accessories like Miller Harris soap and shampoos. After walking all day up and down the hills of the city, children will enjoy the large indoor pool, while mom and dad can soak up the bubbles in the nearby Jacuzzi. There’s also an outdoor lounge area next to the pool to relax with a newspaper or book in hand.
Yet, the best part about the Chateau Frontenac is the location, high atop the city. The promenade behind the hotel leads to the Plains of Abraham and Canada’s first urban national park, Battlefields Park. Or head down the Breakneck Stairs to the Lower Town and the many boutique shops that line Petit Champlain. With creperies, patisseries, boulangeries, and fromageries around every corner, this North American slice of France rewards travelers young and old with a smorgasbord of culinary treats they’ll want to sample — and then bring back home as souvenirs.
To learn more about Fairmont Hotels and Resorts, please visit Fairmont Hotels and Resorts.
Our Editor Loves
- Prime location atop Quebec City
- Walk to the market for a baguette
- Rich in history and charm
- Connecting Rooms
- Kids' Pool
- Onsite Dining
Find the Best Price for Your Stay
With 618 rooms in this castle, it's not hard to find your own particular design to fit your needs.
The guestrooms are the most affordable option with two double beds. The bathroom is spacious, with updated shower and the perfect jet stream of water. The downside is that we didn't have much of a view, there is a fee for Wi-Fi, and there were only three dresser drawers for four people. We had to pile the kids' clothes on the outside wall next to the bed.
The Junior Suite and Studio Room might be more preferable for families of four. Along with two double beds, they feature a decent-sized sitting area, so you won't be running into each other. Refrigerators are also available for a fee. There are also more expensive rooms on the special Fairmont Gold floors that have their own concierge and a private lounge with breakfast in the morning and drinks in the afternoon.
We decided to splurge to stay at this iconic and grand hotel and could not have been more disappointed. We probably should have shopped around for a better price on the room, but when you pay top dollar, as we did, we expected a five-star experience which we did not get.
We were excited initially that they gave us a room on the 18th (top) floor...and even though we had to take 2 elevators to get there, it felt special and exclusive. Unfortunately, however, we discovered after crawling into bed that night there was a low grade humming sound coming through the vent in the bathroom that was loud enough to keep us up all night. In the morning, we discovered the coffee machine did not work.
After battling our way through a tourist-packed lobby, the staff was kind enough to give us a new room on the 7th floor. This must have been the old part of the hotel, as I noticed paint peeling in the hallways on the way to the room - a real surprise for a Fairmont property.
This room did not have the noise issue of the other room, but it was as dark as a cave at 10am (one window that was deeply inset), had no view and no robes or slippers in the closet (although the coffee machine did work). We dropped our bags and went out for the day only to discover our keys did not work when we arrived back (they forgot to activate the room). Each visit to the lobby entailed dealing with the added stress of lines and hoards of guests and tourists.
Many of the basic amenities of other 5 star (and even 4 star) hotels are not offered: no turn down service, no bottled water included, no newspaper,
On the plus side, the hotel is in a great location and the staff was exceedingly nice, especially the manager who allowed us to change rooms and accommodated us with a late checkout...as were the staff members who found the cell phone we left in the room and delivered it to lost and found.
The breakfast buffet was excellent and it is absolutely a magnificent and historic place worth visiting and photographing. However, there are a plethora of hotel options in town that cost a fraction of the price. There is simply no justifiable reason to spend it here.
We’ve stayed at other Fairmont hotels throughout the world and have simply never had a bad experience, but our visit to the Fairmont Le Château Frontenac was beyond disappointing. Do yourself a favor a stop by for a visit, but stay elsewhere.
Traditional spring hotels group, elegance and higher class, location is excellent, outside view is remarkable. Front desk service is very good, inside room is only average side. We booked with travel agent , rate is a lot better. No free wifi except in the lobby area.
Since this is a city hotel, not an ocean or lake resort, you probably will be spending much of your day seeing the sites of Quebec City, only to return in late afternoon. The Musee de la Civilisation has innovative hands-on exhibitions like their Earthquake simulator, where you enter a makeshift house and feel what it's like to be in an earthquake, try on costumes from the Middle Ages, or play a game on the future of cities in the wonderful Urbanopolis display. If you're here in summer, walk around the Plains of Abraham and check out the resplendent Joan of Arc gardens. A 20-minute drive outside of the city is Montmorency Falls, one and a half times higher than Niagara. You ride a cable car to the top and then take a short stroll to a bridge just above the raging river.
If the kids are bored, simply step outside the hotel and there's a good chance some wannabe Cirque du Soleil performer is doing some incredible acrobatic skill, juggling, or performing magic tricks by the Champlain statue. Unfortunately, since this is a city hotel, there's no formal children's program. With all the sites the kids will want to see off property, there's really no need.
With all the snowfall they receive, Quebec City is also an ideal winter destination, especially during Winter Carnival (www.carnaval.qc.ca) in late January to mid-February. More than one million people descend upon the city to cheer on the competition in Le Grande Viree, a dogsled race that cruises through the heart of the historic Old City, or watch paddlers sprint across the turgid waters of the St. Lawrence Seaway. The French-flavored festivities continue with tours of the Ice Palace, a giant medieval castle constructed of pure crystalline water, parades, snow sculpture contests, inner tube sled rides, and dancing to live music.
Back at the Frontenac, the favorite kid-friendly activity is the indoor pool on the sixth floor. It's the perfect place to unwind before heading back out for dinner. Younger children can also take advantage of the small wading pool.
Also sign up for the 50-minute tour of the hotel, led by an actor in 19th-century garb. She points out the mail chute next to the elevators, where they once found a letter dated 30 years ago! She'll also lead you to the Pink Room, where Franklin Roosevelt and Winston Churchill met to discuss invading Normandy during World War II, the gardens on the roof of the 5th floor, popular with the executive chef for picking herbs that go with dinner, and the frieze in the lobby created by the same person who designed the interior of Grand Central Terminal.
Every morning, the Dufferin Terrace in the basement of the hotel features a vast selection of juices, fruit, pastries, eggs, maple-flavored Canadian bacon, sausage, and pancakes with real maple syrup. The buffet and a la carte menu is open from 7 a.m to 10:30 a.m. daily
Bistro Le Sam
Serving lunch and dinner, this bistro offers excellent views of the St. Lawrence River.
This classic Quebec restaurant serves afternoon tea, dinner and Sunday brunch. The kids dinner menu (for children 12 and under) offers items like chicken tenders, beef filet and organic salmon.
Planning & Tips
All About the Extras
Kids loved the hotel mascot, a large Burmese mountain dog that always seemed to be sleeping next to the concierge desk.
You'll want to jog on one of the trails because the fitness room is absurdly small for a hotel of this size. You may need to get up pretty early on vacation to snag one of the two elliptical machines. You're much better off trying to do laps during the adult swim times at the pool.
Bilingual babysitters are also available for an hourly fee, with a three-hour minimum.
There is a fee for Wi-Fi.
Pets are welcome to stay here for an additional fee.
The Art of Smart Timing
If you're brave enough to endure the frigid temps and snow of winter in Quebec City, three hours north of Montreal, then you deserve the more affordable rates. You'd be wise to go during Winter Carnival when the city shakes off the icicles for weeks of good ole fashion fun. If you do make it to town in winter, be sure to check out North America's only ice hotel, Hotel de Glace. New rooms are created each year out of 12,000 tons of snow and 400 tons of ice, along with an ice bar, Jacuzzis, and a dance club. Bring those long johns. Temperature inside is a mere 27 degrees Fahrenheit.
The Quebec City Jean Lesage International Airport is about 30 minutes from the hotel. The Montreal international airport is about three hours away. The hotel does not offer complimentary airport shuttle service.
Leave your car in the lot and let the concierge design your day. This is a great walking city and we found the concierge desk to be an invaluable source for maps, directions, and advice on what to see and where to dine. Also ask them for the brochure on jogging routes, which maps out scenic choices that line the St. Lawrence.
For Mom and Dad
1608 Wine and Cheese Bar
Offering a great view of the St. Lawrence River, the adults will love to enjoy a cocktail or glass of wine here.