by Courtney Elko
This all-inclusive beach resort features a ton of things for everyone in the family to enjoy. There are multiple pools, waterslides, the beach, archery, tennis and a kids’ club for every age. The kids will love spending time at each club designed for babies, little kids and even teens! There’s a playground and swings for little kids and video games and movies for the teens. And while the kids are having a grand Mexican vacation, parents can enjoy the adults-only pool area, spa, nearby golf course and more.
In the evenings, families will love the daily theater performances and once a week, the kids will put their own performance on for the adults. There is a disco club for adults (a separate one for teens as well), numerous restaurants from which to choose, and the guestrooms and suites feature free Wi-Fi and a fully stocked mini-fridge – all included in the rate. Families will have a glorious time staying at the Grand Palladium in Punta de Mita, Mexico.
Our Editor Loves
- Beachfront location
- Onsite zoo and theater
- All-inclusive rates
- All Inclusive Rates
- Horse Back Riding
- Water Sports
- Children Programs
- Connecting Rooms
- Free Wi-Fi
- Game Room
- Kids' Pool
- Kids' Theme Meals
- Onsite Dining
Rooms & Rates
There are five different buildings that feature guestrooms and suites. All of the rooms can accommodate up to four people, but connecting rooms are available for larger families. Complimentary Wi-Fi is available, along with a mini-fridge that is replenished daily with bottled water, beer, juice and sodas. There are no elevators at this resort and most of the guestroom buildings are about three stories high. Cribs are available upon request.
Family Selection Junior Suites
The Family Selection building (which was renovated from an adults-only section in December, 2017) features its own main pool exclusive for families. The pool overlooks the beach (where families will find a reserved area) and is surrounded by lounge chairs and umbrellas. Children will enjoy this pool; however, it is a quieter pool area compared to the main pool where the games and activities take place. There is also a restaurant located near the family selection pool that is open for breakfast, lunch and dinner, and a video game area featured in the lounge.
These suites feature one king or two double beds, a sleeper sofa, balcony with chairs, dining table and a standup shower and Jacuzzi tub in the bathroom. There is a coffeemaker, television, MP3 docking station available and stronger Wi-Fi. Room service is available 24/7 in Family Selection, along with complimentary laundry service before departure (packing and unpacking services too!). Children receive a welcome kit and adults receive a personalized mini-bar. A few added bonuses are the milk and cookies turndown service, bath toys and mini robes and slippers for the kiddos.
These guestrooms feature one king or two double beds, a sofa, balcony with chairs, a small dining table and a standup shower in the bathroom. There is a coffeemaker, television and MP3 docking station available.
These larger suites feature one king or two double beds, a sleeper sofa, balcony with chairs, dining table and a standup shower in the bathroom. There is a coffeemaker, television and MP3 docking station available.
Hello! :) This is long and I apologize. I was trying to think of the things that I wanted to know before I left so I could help my fellow travel friends out a bit.
~We are two ladies in our 30's getting away from the Vancouver weather in March to spend my birthday in the sun.
~We both have good jobs that pay well enough that we could have chosen any property that cost under $2000CAD for the week, give or take a bit.
~We have both done some traveling around the world including Asia, Europe and several tropical countries in the Caribbean.
~We booked this as a WestJet vacation through Expedia. We had zero problems with any reservations at any point in time.
~The flight was direct from YVR at 5 hours or so each way.
~We chose this location as my travel partner had been to this resort previously and liked that there is a surf break and that surfboards are included.
~This was my first time in Mexico, and my 5th time at an all-inclusive resort.
~This was my first time with Palladium.
~I never once was sick from anything.
~I used bottled water to brush my teeth and didn't eat anything that I thought might have been rinsed with tap water (first time to mexico, old habits die hard).
~My travel buddy did not use bottled water for tooth brushing, nor did she shy away from a salad if she wanted one. She was also not sick at all. I only add this bit because I wondered before going to Mexico for the first time if I needed to think of these things. There were no signs saying we should, and I heard that the resorts use filtered water. I still didn't take my chances.
Thoughts Prior to the Trip:
~I remember reading the reviews before I went, but the only thing standing out to me was the fact that there were a lot of ramps and stairs. There's always stairs in the actual rooms part of a tropical all inclusive resort like this, so that was expected. So, as far as the stairs go, I mean, sure. The hotel is on a cliff. It makes for gorgeous photography, and it gets your heart pumping a bit. It's no issue if you are a fairly able bodied person. I'm not the most fit human and I managed just fine.
Transfer from Airport/ Location
~Our transfer with Timon Tours to and from the airport was private and included.
It took approximately 40 minutes once we got in the SUV. We tipped the drivers each way.
Hotel and Room:
~Check-in was smooth and the young lady at the desk was kind and helpful.
~We spent $140USD to upgrade to an ocean view room facing west in the normal part of the hotel, not the family selection. Worth the money.
~It was room 1107 and has 2 double beds.
~Shower could have been stronger.
~Did not use the Jacuzzi tub.
~The amenities like shampoo and conditioner left much to be desired. I was thankful I brought my own travel bottles from home.
~The lotion was nice.
~We only had housekeeping on the second day we were there.
~She forgot to refill our fridge and she took apart the beds and redid them after we had clearly remade our beds after having requested extra blankets and pillows. So we left the DND sign up for the rest of the week. We were clean so it was fine.
~There is a balcony with two chairs and a table.
~My biggest complaint about the stay at the hotel was the fact that the balcony railings are cement and quite high. There is no view through them, and the chairs are too low to see over them. You must stand if you would like to see anything. This was a slight annoyance that we mentioned to each other more than once which is why I bring it up here. Stools with backs only needed to be 4-6 inches higher. If the hotel goes through a major reno, its certainly something they should consider fixing.
~There were red ants crawling along the railing every day and that was learned the hard way by a minor sting or bite to my travel buddy. We were careful about where we put our elbows after that.
~Don't forget the Benadryl and the bug spray.
~We went carry-on only and bought a bottle of sunscreen at the gift-shop. It cost $515 pesos. That is $35CAD. It would have cost $35 to bring a suitcase each way with Westjet. So. Think about that before you decide to buy your sunscreen at the hotel.
We were able to find it at a pharmacy for $169 pesos later in the week. Bring a small one to last you long enough for the first day, then go buy a bigger one in town if you travel carry-on only.
~DO NOT BUY SUNSCREEN AT THE GIFT SHOP!
~The lobby is vast with lots of seating. The lobby bar is down the stairs and had it's own vast seating area that was perhaps shared with the sports bar.
~We never entered the glass doors to the sports bar, we only ever sat outside.
~The grounds are vast. Be ready to walk, both up and down hill along with up and down stairs. They can't be avoided.
~The first night we watched a show of some acrobatics. It was a fun show to watch.
~We did not end up getting back to the theatre to see any other shows.
~The first morning we dined in the buffet for breakfast. Estoban was our waiter. I asked him for one thing that morning, and every subsequent morning it was waiting for me when I got back from getting my food. Once he learned our names, he used them. He was an absolute delight to see every morning. On my birthday he served me a cheesecake and he and Azcucena (forgive me for butchering the spelling of her name) sang to me. I can't say enough about the service they both provided in the buffet.
~Lunch was often room service as there didn't seem to be anything open between 330-6pm.
~Room service was always available in the middle of the day, but I am unsure exactly what their hours were. 11am-11pm? 1pm and into the wee hours of the night? 24 hours? I really have no idea.
~Perhaps the sports bar was open for food, but it was a pretty good hike away from the pool and the beach. It was easier just to wait in the room for service after a few hours of drinking.
~I heard there might have been food around lunch time on the beach somewhere, but it seemed that if you were not there right at the time it opened, the food would be all gone. I never saw this beach restaurant.
~Dinner service was done at 10-1030 for most of the a la carts and the buffet. Again, I do not know where to get food past that hour if required. The information was not readily available, or I wasn't paying enough attention.
~Viva Mexico was wonderful. I had chicken fajitas and they were delicious.
~They make guac right at the table in front of you.
~We had the most amazing time with the staff there. They made us laugh so hard and Fernando found out that it was my birthday in the following days and invited us for a reservation at Portofino. We did not arrive till an hour later as the day had gotten away from us quite quickly, and we found a table waiting for us in the corner with a heart made of rose petals. I can't tell you how awful we felt for being late that day.
~Dinner at Portofino was also delicious. I had the spaghetti with meat sauce and went back the night before we left because I wanted it again. Fernando of course was our server both times. Both times he brought us both birthday cake and sang to us. He was such an amazing, delightful person.
~Dinner at the steakhouse was the chicken and it was very overcooked. Every time I had a chicken breast, it was over cooked to the point of not being edible. That goes for the buffet as well. The mashed potatoes use their weird butter of course, and just tasted like movie popcorn to me. Dinner at the steakhouse was not delicious for me.
~The couple we were with had steak and loved it both times they were there.
~Another person we spoke with who had the steak also loved it.
~I think the key would have been to have the steak at the steakhouse, go figure. lol That being said, they brought onion rings which were great and I had the lava cake for dessert. It came hot with oreo ice cream and was to die for.
~The house wines were never good. I had a hard time choking down the white, but I'm also not a connoisseur in any way, so, that could just have been my palate.
~I drank coffee baileys, blue lagoons and dirty monkeys the whole time I was there.
~We never went to the family pool with the swim up bar. It was definitely too loud and noisy there.
~We spent a couple days at the adult infinity pool. It was very warm. I would have been happy with a degree or two less. Personal preference.
~There were two wait staff at this bar, a young man and a young lady. Both were absolutely attentive and once they learned your drink, would be on top of it for you. I'm sorry I did not get either of their names.
~We were able to find seating most days, however, once the weekend arrived and spring break started, the seating areas were filled up quite quickly.
~It was a grand delight to learn that the adult infinity pool was open until midnight. I have never been to a resort where a pool was opened past dark. That being said, we never ended getting down for our after dinner swim.
~As an adult pair without children, I would not return to this property during a school break. In other words, it's great for children and families. If that is not your style, be mindful of the time you book.
If you are a family with children, you will love this resort, but I will not review those services as I did not use them.
~There is a lifeguard on duty until 7pm on the beach.
~The beach was beautiful, the water was mostly clean with just a little sea-grass/ kelp/ weeds and the sand was soft and lush with no rocks above water really. There were a few under the water and I heard there may have been urchins? I never saw any.
~There is a break and so there are a good amount of waves. We heard the week before we got there was more calm. The week we were there, there were significant waves that kept me out of the water a lot of the time.
~There is a salt water pool at one end of the beach that was quite neat. When the tide goes out, you can walk in it.
~Armondo was a pure delight. He learned our drinks and always had them there and waiting. He was kind and personable, and was visibly working hard in the hot sun all day.
~In the surf shop, Edder was kind and helpful with my travel partner's surf needs. He made sure she had the right board and even went out for a rip with her to make sure she was comfortable with the board.
~There were lots of activities on the beach including a zumba class that was quite entertaining to watch every day.
~There is a little hut at the end of the beach selling small things like jewelry and tops and dresses.
~There are people coming around asking if you want braids or glasses or blankets or henna. As long as you just told them no gracias, they walked away. There was no hounding or anything.
Timeshare/ Travel Club
~We did the travel club breakfast for a couple free massages and city tours. It took an entire morning and did get a bit aggressive by the time the last guy spoke with us.
~Would I do it again for the massages? No.
~I'm glad that I didn't pay anything other than a tip for that massage. The motions were far too fast for it to have been relaxing in any way. There was no deep tissue as advertised. I just told her to do whatever it is that she would do without my telling her what I wanted. My travel buddy asked for deeper and did not get it.
~The waterfall and jacuzzis sounded nice, but were not necessary.
~I would not go to that spa again.
~Went to Rhythm of the Night for my Birthday on March 15th.
~Vallarta Adventures was amazing.
~I don't want to give away too much of the experience as it's best to go without a lot of information. It was delightful and magical and everything I would have wanted in a dinner and a show for my birthday. It was very romantic if you are there with a significant other and the only thing that I can say to improve on was that I wish I had more time on that island. It was beautiful! The $250CAD including tips and transfers was well worth it.
~I booked it with the concierge at the hotel, not my WestJet representative. It cost $149USD each for full bar, $139USD without the bar.
~The show was a Cirque Du Soleil type show. I heard someone say it was directed by an old CDS director.
~Dinner was delicious.
~Highly recommend the Rhythm of the Night tour.
~The city tour did not meet my expectations. I wish I had turned around before it started and spent the day on the beach instead.
~We went to a church that was in service at the time as it was Sunday, that was neat.
~Then we went to a tequila tasting, a silver shop and a leather shop. I was hoping it would have been more of a city tour rather than a selling tour, but that's what I get for taking in a time share presentation.
~We were then taken for a very expensive lunch on top of a cliff about 30 minutes outside of PV. It was a nice view and the people of course were wonderfully kind. The fajitas were delicious.
~I wish the tour had given me the option to choose what I wanted to see and given me time on my own to explore and find my own tequila, silver or leather if wanted.
~The guides were kind and amusing.
~The tequila was delicious, but we were carryon only so couldn't take back the large bottles.
~The silver was beautiful, but not what I was in the market for.
~I don't really like leather, so I didn't look around at all.
~It was an all day trip. I left at 830 and returned to the hotel about 4-430 or so.
~If I were to go again, I would take a bus on my own to town, I wouldn't take a guided tour.
Other Staff of Note:
~Luis was very helpful when he came by while we were on the lookout looking at the stars. He answered many questions we had. Come to think of it, I never found out what his actual job was. Perhaps he was part of the lobby crew because we did see him there another day.
All in all, it was a wonderful stay as it's the people that make it wonderful. The property might have needed a thing or two for my tastes, but the service was second to none. I have never had service like I did at this property.
Thank you Grand Palladium, if ever I return to PV to stay all inclusive, I will certainly choose you!
Next time I go to PV, however, it will be an airbnb so that I can go out and choose my own adventures rather than have them decided for me. I want to live as the Mexcians live. :)
We stayed at this resort Mar 12-19. After reading some of the poor, petty reviews, I feel the need to write this. Our week was fantastic! We had booked a normal room but upon following reviews leading up to our trip, we decided to upgrade to the Family Selection when we got there. Well worth the extra money! We got a bigger room, and access to a family restaurant, The Nest, pool, pool deck, a la carte reservations, Family Lounge, etc. The main pool was always quite busy, but we always found chairs at the Family side, no problem! The people at the resort are amazing! I need to mention Mabel, our butler/Family Selection host. She made our reservations, answered our questions, sat and chatted, and even made a private check in on me when I was not feeling well one day! Carlos, the bartender in the family lounge. He is entertaining, personable, and made great drinks! We thoroughly enjoyed our evenings at the bar chatting with him and other guests while our boys interacted with other kids and bonded around Xbox and games in the same lounge room! Cehila, our housekeeper. The room was always clean and done in a very timely manner! She even left a mat for our shoes and one in between the beds to catch the sand before climbing into bed!
The a la carte restaurants were all really good. The service in them were top notch. The main buffet was quite good, although the service wasn’t great at times (this is the only complaint we have of the whole week!)
So many reviews complained about all the climbing in the resort. Yes, there are stairs and hills, but after eating and drinking what we did each day, the stairs were a good workout. They weren’t overwhelming by any means and we were on the top floor of the 4000 building! Also, to those that have nothing better to complain about the beds, pillows, music, everything else, don’t listen to them. Grand Palladium is fabulous, and well worth it. Thanks for a great vacation!
There are several pools at the resort, open from 8 a.m. to 8 p.m. Lounge chairs, palapas and umbrellas surround them all. The main pool features a zero-entry section, waterslides for kids and basketball and volleyball nets. The main pool is also the activity pool where games are always taking place and music is playing. Lifeguards are on duty and pool towels are provided. A swim up bar is also located at the main pool.
The adults-only, infinity pool overlooks the beach. Restrooms and courtesy showers can be found near all of the pools; the showers are great for those whose flight doesn't take off until after check-out time.
A seawater pool is located at the beach and is literally a natural pool in the ocean. There is a natural rock/reef barrier around a section of the ocean that creates shallow and calm waters for the kids. The sand area is small, but there are lounge chairs, palapas and umbrellas located on the beach. All non-motorized water sports, including paddle boarding, kayaking and snorkeling, can be found at the beach; non-motorized water sports are included in rates.
Kids of all ages will have a grand time at the supervised kids' clubs. The large kids' club area features indoor and outdoor space, which includes a playground with a slide and swings, small kids pool, sport court, a kid-sized theater, plenty of grassy areas and tons of toys, games and activities. Kids can also enjoy theme nights and parties like a pajama party or movie night. The kids will have a fabulous time practicing their theater performance for the parents as well.
Be on the lookout for the resort mascot, Raggs, the musical pup and his friends too. Raggs is sure to make several appearances throughout your stay. Theme days like pirate day or retro day occur daily as well. Lunch and dinners are included and there is stroller parking outside the clubs. The club area is also gated so parents need to be buzzed in and kids can't do a disappearing act.
The Baby Club is available for ages 1 to 3 years and is open from 9 a.m. to 8 p.m. It features padded floors, fluffy toys and plenty to do (including nap times in tiny beds).
Designed for ages 4 to 12 years, this club is open from 9 a.m. to 11 p.m. This is where the play-pretend theater is located and a play-spa area. There are tons of toys, games, video games, movies, arts and crafts and outdoor activities always taking place here. With parent permission, the kids will go on scavenger hunts throughout the resort or spend time at the main pool or beach, too.
The Black and White Junior Club, open from 11 a.m. to midnight, is for ages 13 to 19 and is a cool place for teens to hang out, away from parents. There are video games, computers, Ping-Pong and more inside the air-conditioned room. And at night following the daily theater performance, teens can enjoy a dance party or a movie night back at the Junior Club.
Located near the lobby, the open-air theater hosts an evening show nightly. There is a different theme each night, such as disco or the 80s, and it is performed at 9 p.m. All of the shows are family friendly; however, there is a specific family show hosted once a week. Guests' children perform in the family show after practicing all week in the kids' club. Parents will love to see their own kids on stage during this special performance.
Located in the center of the resort, covered by giant trees and surrounded by botanical gardens and sitting areas, is an onsite zoo called UMA. Families can wander around the area and watch the monkeys, ostrich, deer and peacocks. The sweet animals living here have been rescued and are unable to survive on their own in the wild. Guests are asked not to feed the animals.
Sports and Recreation
Families can enjoy tennis and basketball courts, archery, beach volleyball, billiards, Ping-Pong and non-motorized water sports on the beach (kayaking, sailing, paddle boarding and snorkeling). Scuba diving instructions are also available in the pool. All of these activities are included in the all-inclusive rates. Activities like boat tours, horseback riding or fishing require additional fees with outside vendors.
There are a variety of restaurants included in the all-inclusive rate at this resort. Food and drinks are essentially always available, no matter the time of day.
The main buffet is filled with options for breakfast, lunch and dinner. There are a variety of stations from which to choose, including a pasta, grill and ice cream station. There are even specific kids sections at the buffet. Families can dine inside in the air conditioning or outside.
This buffet restaurant is located close to the pool and beach areas, and is open for lunch only from 11 a.m. to 6 p.m. Expect casual bites including burgers, pizza, and hot dogs.
A La Carte Restaurants
The a la carte restaurants are only open for dinner from 6 to 10:30 p.m. and a reservation is required.
Located above the main buffet, this Asian restaurant also features sushi.
Located near the Adults Only Pool, this Mexican restaurant offers traditional cuisine and indoor seating with air conditioning. Children are welcome to dine here.
Ribs & More
This open-air restaurant features TexMex cuisine and select cuts of meat.
At this dinner-only restaurant, a reservation is not required. Italian cuisine is offered here and includes wood-fired pizzas the kids will love.
Planning & Tips
All About the Extras
Complimentary Wi-Fi is available throughout the hotel.
Cardio and weight machines are available in the fitness area that's open between 6 a.m. and 9 p.m.
Families can easily book excursions to explore Punta de Mita or nearby Sayulita directly onsite near the lobby area.
A small shop is located near the lobby and offers souvenirs, snacks, clothing and other sundries.
Parents are welcome to use the onsite strollers at the resort for no additional charge.
Babysitting services are available, in addition to the supervised kids' club for an additional hourly rate. Babysitting can occur in guestrooms or in the kids' club area -- whatever is preferred.
The Best Time to Visit
This resort sees the most guests between November and February.
The Puerto Vallarta International Airport is located less than 40 minutes away from the resort. Taxi services and rental cars are easily accessible at the airport.
The resort is large and families can expect to walk for a few minutes from guestrooms to the pool, beach or restaurants. But most of the walkways are shaded and easy to maneuver around with children and strollers. However, there are no elevators at the resort -- just ramps to accommodate strollers and wheelchairs.
For Mom and Dad
There are several bars to choose from throughout the property and all are included in the all-inclusive rate.
La Placita Lobby Bar
The open-air lobby bar is a great place for a drink before or after dinner. It is open from 10 a.m. to 1 a.m.
Located just beyond the lobby, the game is always on at this sports bar. Children are welcome here as well. The bar is open 24/7 but food is available from 4:30 to 6:30 p.m. only.
Located near the lobby bar, the bar is for adults only and features premium cocktails. It is open from 6 p.m. to 1 a.m.
Sunset Boulevard Discotheque
After watching the daily live performance at the theater with the family, the adults can head to the discotheque for a little dancing. There is live music or a DJ and air conditioning. It is open from 11 p.m. to 2 a.m.
Adults can unwind with a variety of spa treatment options like massages or facials. The spa is an adult-only area and children under 18 are not permitted.