Family Vacation Critic Favorite

Moon Palace Cancun

Carretera Cancun-Chetumal 307 Km 340, Cancun, 77500

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1 Room / 2 Adults

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Overview

Moon Palace Cancun is a large and secluded all-inclusive resort located in Cancun, yet far away from Cancun’s bustling hotel district. Instead, Moon Palace is tucked away in a lush landscape and right on a quiet stretch of beach, and is minutes from Cancun International Airport.

The resort is divided into three unique yet connected properties-within-a-property: Nizuc, Sunrise and Grand Palace. The most secluded and luxurious of the properties is Moon Grand, which provides access into all areas of the resort, while Nizuc and Sunrise guests may not access Grand pools and restaurants. An inter-hotel shuttle bus operates throughout the day to provide service between resorts, as well as once a day service to the Riviera area.

Our Editor Loves

  • All-inclusive resort with three resorts-within-a-resort
  • A dozen places to grab a meal
  • Seven outdoor swimming pools

Family Interests

  • All Inclusive Rates
  • Beach
  • Bicycling
  • Golf
  • Museum/Cultural
  • Sailing
  • Water Sports

Family Amenities

  • Babysitting
  • Children Programs
  • Connecting Rooms
  • Cribs
  • Family Room 5+
  • Free Wi-Fi
  • Game Room
  • Kids' Pool
  • Laundry
  • Onsite Dining
  • Pool
  • Refrigerator

Room Information

Find the Best Price for Your Stay

Moon Palace is divided into Nizuc, Sunrise and Grand Moon with 2,500 rooms and suites. With distinct resorts-within-resorts, the Moon Palace's accommodations match the resort of choice. Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. The most secluded and luxurious area of the resort is Moon Grand, which is open to both couples and families.

Deluxe and Grand Deluxe Suites
Resort-view rooms with one king or two double beds, accommodating up to four.

Superior Deluxe
In Moon Grand, Garden View rooms feature one king or two double beds, accommodating up to four. Ocean View Superior Deluxe can accommodate four guests in a king or two double beds. Its balcony includes a hammock.

Two-bedroom Suites
Featuring ocean views in Nizuc and oceanfront views in Sunrise and Grand Moon, these two-bedroom suites provide one king bed and one bedroom with two double beds to accommodate up to six. The suite space includes a living and dining room, half kitchen and half bathroom on top of the two private bathrooms and two Jacuzzis. Standard two-bedroom suites feature golf course views and provide a golf cart for personal use to get around the resort.

Family Suites
These suites accommodate up to six with connecting rooms with a king bed for parents and two double beds in the second connecting room. Located in Sunrise, family suites feature Xbox players and games, DVDs on request, special room service menu for kids, kid-sized bathrobes and slippers, and a Fun in the Sun Bucket amenity. The Family Connections Luxury Suite with Nanny Service is available in 20 family suites and includes special amenities, including a welcome treat for the kids, a kids' concierge, priority access to the kid's club, and three hours of free private nanny service each day for children 2 to 17. (Additional hours are available for a fee.)

Skip Ocean Front Superior Deluxe Rooms, Concierge Level Rooms and Junior Suites, which only accommodate two adults per room.

Each room is equipped with a patio or balcony, four-person Jacuzzi tub, LCD satellite TV, iPod docking station and free WiFi. As part of the all-inclusive resort, the minibar is replenished daily with free water, soft drinks, snacks and other beverages.

Reviews

Excellent vacation!

by Teresa C

Joel from vacation planner was super helpful and friendly! Booked my excursions with him and am super happy with the service. Los Caporales and Bugmabilia are great, as well as the mezcal! Stayed in Nizuc and the room was very clean.

Not my type of Mexican Resort.

by gotogirl40

I just returned from a 5 day trip to Moon Palace Cancun, Nizuc. I just had to write a review of this resort as I always like to refer to reviews when I am looking for vacations destinations. We were not impressed at all. Other than most of the employees at the resort being very helpful we did find a few that were rude.

Food: Not very good at all. We did the Mexican a few times as we thought that was probably the best. Japanese was decent and the breakfast buffet was not bad.
The Italian was not good nor the Brazilian Steak house. They claim there are 18 restaurants to choose from, not so. In order to dine at the restaurants at The Grand you must purchase a day pass (mind you at $100 a person OR free IF you take the 90 minute Time Share tour.) You cannot even use the pools on that side.

Drinks: Just average. I thought very unusual that this resort does not have a drink menu. A few of the restaurants had drinks on their own menu however there was not a drink menu offered at the pool/beach area.

Room: Rooms are large and the beds are comfortable. We had a few problems in our room, the toilet wouldn't flush and was told we are not to put toilet tissue in the toilet, mmmm...I've never had to dispose of used toilet tissue in the waste basket. I called the 2nd night we were there and asked for a different pillow, and was told that my room does not qualify for an upgrade in pillow selections..WHAT?? After questioning this and asking if I could just 'pay' to have a firmer pillow, I was told no again and hung up on. Ok, I went to the front desk and requested it, guess what, no problem. Not sure where the communication went wrong with 'having the correct level room' but they need to all be on the same page.

Pool: Nice area at Nizuc and Sunrise but never got to see the Grand but heard they have a lazy river. Service at pool was ok. Several times we had to go to the bar for our drinks and every day we had to go fetch our own towels. Finding the towel stand was a seek and find mission.

Beach: The beach was really not being used by anyone. The water was very brown. Not sure where the crystal clear blue water is but I think it may have been from an abundance of sea weed.

This resort is extremely large. I would suggest a pool view or close to pool room. The path are not marked with directives very well so it takes a while before you figure out how to get around.

Another tip to all of you since we learned from experience. BEWARE of the Resort Credits. They are a scam and you will probably do better to shop and book activities on your own. They claim you have all this credit to use on shopping, spa, excursions, water sports. You pay a 16% tax on this and after we went on a few excursions, a few massages and did some minimal shopping in the resort store we were hit with a $592.93 bill upon checking out. And you can only use these credits on certain items and services.

Family Activities

Pools and Recreation
The resort features seven outdoor swimming pools with two kids' pools, bikes, basketball, tennis, kayaks, mini-golf, beach volleyball, table games, SCUBA diving instruction and more. Movies are shown outdoors on the Palace Terrace weekly, and nighttime fun includes circuses, magic shows, Palace Idol, karaoke, and shows.

Kids Programs
The Nizuc and Sunrise resort's feature a kids' club, teen's club and arcade. Grand Moon does not have a kids' club location, but is welcome to utilize the others. The Family Connections Program includes extra amenities, services and activities for kids 4 to 12, all included. Parents receive walkie-talkies so they can talk to their children at any time, and kids enjoy a number of supervised games, crafts and swimming from 8 a.m. until 2 p.m., with breakfast provided in the restaurant and lunch in the kids' club. Dinner programs, from 8 to 10 p.m., provide dinner at the club with special programs like pajama parties.

Tours
Tours departing from the resort are offered at additional costs, including Mayan ruins tours, trips into Cancun, swimming with whale shark programs, and Cirque de Soleil performances.

Family Dining

Nizuc Resort
You'll find a traditional Caribbean breakfast and lunch buffet at Arrecites, which becomes a Brazilian Churrasqueria at night, while traditional Mexican can be found at the a la carte Los Caporales. An international breakfast and lunch buffet can be found at El Manglar, which becomes an Italian-focused buffet at night. Palapa Delphines and Palapa Pelicanos provide lunches, with Pelicanos becoming a sushi bar at night.

Nizuc also provides crepes and pastries at Sweet & Coffee, as well as continental breakfast and sandwiches at the Lobby Bar.

Sunrise Resort
Bugambilias' breakfast and lunch buffet is international, and at night becomes a Mexican restaurant, while La Gondola serves up international fare, and in the evening becomes a fine dining Italian restaurant. Mo Mo No Nana is an Asian restaurant providing an a la carte dinner option. Palapa Barracuda is an open-air, beachside restaurant serving breakfast, lunch and dinner with an a la carte selection at breakfast and dinner and a buffet at lunch, while Palapa Fragata is a lunch buffet that becomes an a la carte steak and seafood restaurant for dinner.

Clubhouse
The golf and spa location is a shuttle ride away from the accommodation areas and offer an international buffet for breakfast and lunch at La Trattoria, which becomes a la carte in the evening. Bambu, open for dinner only, is the resort's one of two Asian-themed restaurants with more a fine dining feel. Both dinner spots require advanced reservations.

Moon Grand Resort
Located poolside at Grand, Los Tacos is an open-air restaurant is casual and serves tacos and Mexican tortas for lunch and dinner. El Caribeno features a Caribbean breakfast and lunch buffet daily, and becomes a la carte at dinner. The Terraza lounge bar provides snacks and sushi at night, along with live music.

Twenty-four hour room service is provided in all resorts and is complimentary.

Planning & Tips

All About the Extras
Nanny Service
Families can choose the Family Connections Luxury Suite with Nanny Service from the room choices. The premium rooms include three hours of private nanny services each day for children ages 2 to 17, anywhere between 7 a.m. and midnight. (Additional hours are available at a fee.) Families with these services also receive priority access to the kid's club, and kids have their own concierge telephone line for questions and help.

Wi-Fi
Complimentary Wi-Fi is available throughout the resort

The Art of Smart Timing
The Moon Palace's busiest season is December 21 through April 21, and again July through August. To avoid crowds and find the best deals, travel in the low season.

Getting There
The resort is located at the southern end of Cancun's hotel zone on the Yucatan Peninsula on the Caribbean Sea. The resort is located just 10 minutes from Cancun International Airport and provides shuttle service to the resort.

Getting Around
Once on the resort, a shuttle provides service between the hotel's three resorts, as well as sister properties in Cancun, so a rental car is not necessary. If your family is interested in touring Cancun or attractions off the resort, many tour buses operate and stop at the resort, as well.

For Mom and Dad
Spa and Golf
Relax the day away at the Clubhouse, where a spa, private pool, and 27 holes of golf beckon.

Night Club
The nightclub provides the adult a place to dance all night in an adult-only club worthy of a Manhattan address.

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