Sandos Caracol Eco Resort & Spa

Carretera Cancún, Chetumal, Km.295, Playa del Carmen, 77710

Best Prices for Your Stay

  • 1 Rooms,
  • 1 Adults

Enter Dates for Best Prices

1 Room / 2 Adults

1 rooms,
2 adults
  • Rooms:

  • Adults:

  • Close

TripAdvisor Rating


The resort sits on the edge of the jungle and the lagoons in a tropical and tranquil environment. When staying at this oasis, you can choose one of the resort’s luxurious room styles — standard or double standard, deluxe and junior suite. On top of that you can choose a room with your own personal Jacuzzi. Sandos Caracol offers a variety of activities for guests of all ages. All day, the Kids Club caters to children of 2 to 12 years, while the entertainment staff plans different adventures for teens. As a family, you can take the resort’s Eco or Snorkeling tours to see animals in their natural habitat. Along with the two swimming pools, one with a protected area for children, the resort has AQUA Park — an onsite water theme park with 17 different water slides. The recently renovated AQUA Park now features seven newly designed water slides for teens and adults and five smaller slides for younger children. There’s something for everyone in the family at Sandos Caracol.

Our Editor Loves

  • AQUA Water Park
  • Kids Club with daily activities
  • Adventure Animal tours

Family Interests

  • Beach
  • Golf
  • Hiking
  • Sailing
  • Water Parks
  • Water Sports

Family Amenities

  • Babysitting
  • Children Programs
  • Family Room 5+
  • Kids' Pool
  • Laundry
  • Onsite Dining
  • Pool


Dirty Pool and Room Access Issue

by Pamela D

I stayed in Select Club area 9/7-9/14 and had 3 days that my door bracelet didn't work. I am a senior solo traveler and being not being able to get into my room after a late night is frustrating and scary. This happened for 3 days and nights (1 in a flooding rain).
Reports were made each time. One night I stood alone soaked for 40 minutes. Had to knock on 6 other guests doors to finally get response.
I made multiple complaints and each time was told problem was corrected. One response was just "that's too bad".
This is unacceptable. Late night alone in jungle area can be scary. Daily apologies are not enough.
Adult pool had many dead bugs and leaves every day. And the water temperature too warm, not refreshing.
However, the resort wildlife was amazing.


by LittleBritian

We started our Honeymoon at Sandos Caracol and were blown away by the friendliness of all the staff. The resort is beautiful, everything you could wish for. A special shout out to Viktor & Carlos at Fogo de Brazil restaurant you guys are amazing. Thank you for lots of laughter, smiles and great service. We came and strangers and are leaving as friends. Would highly recommend, will definitely be back