by Whitney Rife
This resort offers 280 rooms and suites with living rooms, kitchenettes, expansive balconies and air conditioning. One or two private bedrooms come with their own private bathroom. Six restaurants are on the premises, serving a range of cuisines. Families can find Italian, Asian, Caribbean and Tex-Mex dishes. The resort’s two swimming pools are a good place to start for some quality family time. Metamorphosis is an onsite spa that offers seaweed wraps, body treatments and aromatherapy for parents. A diving school and water sports center provides lessons and equipment for a variety of ocean activities. Daily events are planned and a Mini-club for kids runs supervised childcare from 9 a.m. to 5 p.m. The program is best suited to kids ages 4 to 12. A Mini-disco onsite lets kids dance with their new friends. Off the resort, families can easily get to a golf course and a private riding school.
Our Editor Loves
- Mini-club for kids
- Two pools
- Six restaurants
We are more than satisfied with our vacation, we had a great time. The attention was excellent the food very good the room very beautiful. We feel very pleased with the activities, our friends very funny mosquito and his team too waiting on god to come back very soon
by Susan T
I just returned from a one-week “all inclusive” stay at this place. In general, all the Dominican staff members who worked at the service level were lovely and helpful. Our maid, the waiters and waitresses, the bartenders, the activity directors, and the security guys were all terrific. These people were well mannered, kind, and professional. Unfortunately, the hotel management is not very good. For instance, I paid for an all-inclusive package that was supposed to include access to nine different restaurants and a “luxurious” hotel room. (At least, the room I booked looked spacious and clean in the picture). When I arrived, the management arbitrarily downgraded me to a dark and cramped room that hadn’t been cleaned, and had no hot water. The furniture was bashed up, and the air conditioner leaked continuously. There was actually a hole in the wall, and the coffeemaker’s plug didn’t fit into any of the room’s outlets! I also learned, upon arrival, that I was only “allowed” to eat in two out of the nine restaurants that were supposed to be included in my package. I addressed these issues with the management, and they basically ignored me. So I started tipping the maid, and she cleaned up the room as well as she could, and filled my fridge—which also didn’t work— with bottled water. She even tried to get the air conditioner fixed! I tipped all the waiters and waitresses at the buffet, too, so by the second day I was on such friendly terms with the wait staff that I had two or three people waiting on me at any given meal. I took Spanish lessons, water aerobics, and dancing lessons from the guys who ran the activities down by the pool, and had a really good time engaging in all the activities. They also organized parties; my favorite was Dominican Day, which was an all-day celebration. The bartenders were all nice. They made quite decent cocktails, and you could use the WiFi down by the beach bar. (You had to pay for WiFi everywhere else!) So the reason I would not stay here again has nothing to do with the people who actually did all the real work around this place—the service people who took care of the guests. I would not stay here again because the resort management pulls the bait and switch on its guests, and creates an ugly and exploitative situation for its employees. This resort pulls in a ton of money from its guests, and doesn’t deliver the amenities that are supposed to be included in the packages that people pay for in good faith. In turn, the disgruntled guests don’t tip the maids and waiters—and these people really could use the tip money. Even just a few American dollars go a long way for the average worker in the DR. I don’t know who the owners or upper management of this resort are, but my guess is that they don’t care about the guests, or about the service people who must work for them. As long as they keep making money, they won’t do anything to address the problems. This is a real shame, especially for the Dominican people. They have opened up their beautiful country to this mega resort, but it doesn’t do very well by them.