by Amanda Geronikos
The Fairfield Inn & Suites New York Brooklyn offers standard guestrooms with one king or two double beds; it also has suites with a king bed and a sofa bed or a one-bedroom suite with a king bed and a living area with a sofa bed, plus a gorgeous skyline view. Guestrooms with balconies are also available. All guestrooms are equipped with free Wi-Fi, and cribs and rollaway beds are available upon request. Some rooms are pet-friendly.
The hotel also offers a fitness center and business center, and serves complimentary, hot breakfast daily, comprising eggs, pancakes, fruit, cold and hot cereals and the like. Nearby restaurant options for breakfast, lunch and dinner include The River Cafe and Stone Park Cafe, both of which serve casual American fare.
The Fairfield Inn & Suites New York Brooklyn is close to a subway stop for easy trips into Manhattan.
Our Editor Loves
- Free Wi-Fi
- Free breakfast
- Pet-friendly rooms
- Free Breakfast
- Free Wi-Fi
The hotel itself is relatively clean but everything about it, from room tidiness to the breakfast is just about as bad as things get.
Furthermore, the hotel takes absolutely no interest in your concerns. I almost never complain but when I do, I really hope an establishment will take action. From the useless General Manager, Anthony Luciano, to the entire staff, this hotel is an unmitigated disaster. Sadly, it could be a solid Fairfield property. It isn't.
I should preface this by stating that I am a Lifetime Platinum Marriott member so I am accustomed to staying in hotels on a regular basis. I stay at the entire range of Marriott properties.
First, two days before I arrived, I called the hotel to inquire about parking (there was surprisingly little information on the website). I told the hotel I was bringing a vehicle and advised of the size. They advised they would hold a spot as there was a limited number and took down my name and dates of stay. I don’t recall who I spoke to but the person was quite friendly.
When I arrived at the hotel at approximately 5 pm on Friday, I was advised there was no longer any parking availability. Parking in Brooklyn is not a picnic and this was a major inconvenience, especially since I drive a large SUV It took me almost 90 minutes to find parking and I eventually went to a sister property, the Sheraton Brooklyn, to use their valet service at a premium cost. To get my vehicle, each time, I had to make my way over there!
When I finally checked into your hotel, I asked for an upgraded room. Unfortunately, as the hotel was “sold out”, the front desk clerk, Richard, informed me that one was not available. I understand that upgrades are occasionally unavailable and proceeded to my room.
My room, 215, was not overly tidy and there were drinks in the fridge that had been left by a previous guest (assuming the hotel does not stock the fridge with various beverages). Fine, this happens.
It did not take me long to notice however that people were staring DOWN into my window on a regular basis! Although the room is sold as a second floor suite, it is as you know actually below ground level. Without shutting the blinds completely during the day and at night , I would have absolutely no privacy in my room. Actually, it’s quite creepy. I could not believe this was not disclosed.
I called Richard and asked him to change my room. He said he would get back to in 30 minutes. He did not. I called again. Again, the promise of a prompt reply. Nothing! I left for dinner. He completely forgot about me. There was no message waiting for me upon my return.
When I returned, Richard was still at the hotel. However, he was in a very heated shouting match with a female guest. Eventually, Richard said he remembered my issue but forgot what room I was in! He went to the back room as he was dealing with the other issue and promptly forgot about me yet again. I returned to my room, after writing “I Give Up” on the back of one of your business cards.
Several minutes after I returned to my room, I fell asleep. There was a knock on the door close to midnight (!) and the man, Richard, appeared with a new room key. I was a bit disoriented as I was sleeping but I was now awake and very unhappy with my basement room so I picked up my stuff and decided to move.
In my new room, only one of the beds was fully made up but I was so tired I fell into the other one. It was clear that the room hadn’t been fully cleaned.
When I awoke the next morning, I decided to retreat to the gym. The water machine was broken (it happens). It said that I could take a water bottle but unfortunately, the water bottles had all been taken. Not a big deal but yet another minor inconvenience that seemed to be a pattern. The kitchen area was so crowded that I just elected to take a coffee and have breakfast elsewhere.
The next night, sleep was virtually impossible because some folks were partying on the roof deck. It was about 12:30 am and I called the front desk from my cell phone as nobody answered the guest services line and asked them to address the issue. They did not. I called again approximately 35 minutes later. Eventually, at around 1:25, the party on the roof broke up and I fell asleep.
By the way, the ladies at checkout were very nice. I can’t recall their names but they were excellent. I wish they would have been there at check in.
by gary c
My hotel is the Fairfield Inn and Suites. It’s located on 3rd Ave and it’s a very nice place. 4 pillows and they are nice. I had a good sleep last night, thanks to the white noise from the AC. The only problem was I got in late and there was NO place to park in their parking lot. I parked on the street and that was fine. The room is very clean and there are a plethora of outlets to charge my devices. The room has a nice, big flat screen TV and a refrigerator and coffee maker. The shower was very nice with lots of water pressure. There were tons of hangers also for all my clothes in the closet. I am on the 6th floor and things are very quiet!!!!