by Amanda Norcross
Opened in December, 2018, the Grand Sirenis Punta Cana offers something for everyone in the family — not to mention it’s all-inclusive! The gorgeous resort offers one of the largest water parks in the Caribbean, as well as a kids’ club with a LEGO building zone, “master chef” section, arts and crafts activities, and more. The resort also features two pools and water sports to enjoy at the beach.
Parents will love the spa, casino, and extensive array of dining options — there are seven themed restaurants, three buffets, and 11 cocktail bars. Whoa! The resort also offers a fitness center, medical center, pharmacy, beauty salon, and local craft shops with unique souvenirs.
When it comes to accommodations, families are not forgotten — the hotel offers dedicated family suites (including adapted rooms for those with special needs), with a private bedroom for parents and a living area with two sofa beds. The family suites accommodate up to four guests.
Our Editor Loves
- All-inclusive beach resort
- Amazing water park and pools
- 10 dining options
- All Inclusive Rates
- Water Parks
- Water Sports
- Connecting Rooms
- Free Wi-Fi
- Onsite Dining
Weather absolutely perfect, amazing beach
Resort massive, lots to do
Food good always found something and I’m quite picky
Service need some improvement if it comes to setting tables in buffet and serving drinks would be ideal if they put self serving drink machines so ppl can just do it themselves instead of waiting for staff as it gets busy
If it comes to bar service amazing quick lots to choose from
Reception they could improve communication in English coz it was a bit annoying they couldn’t understand in English
Animation team Spaghetti was my child’s favourite one. he would always smile and chat to everyone whether they adults or child
Room service very good always done our beds and always had fresh towels and other toiletries
So overall we had fabulous holiday don’t let the bad reviews ruin your holiday if you go with positive attitude and ask the staff for help they definitely try to do everything they can to improve there is few of staff members that I didn’t find very friendly but you’ll get that everywhere you go now days you’ll pick your favourite ones and stick with them
My partner and I came to Sirenis for a much needed, delayed honeymoon trip. The following is a breakdown of our balanced review of Sirenis.
We liked our junior suite. The decor was nice and the room was fairly clean upon arrival. We were hoping for a tub, but the open concept rain shower was great. However, we didn’t love the plasticky sofas in the living room space, but we didn’t sit on them often. We were also very surprised that the room lacked basic amenities like lotion or conditioner.
The resort is large and we loved that it fronted right onto the beach. We also really enjoyed the water park, which was a unique feature of the hotel.
One disappointing feature was an evident lack of bathrooms around the pool and beach area. The closest bathroom was the one attached to the Tex Mex restaurant, and everyday only two stalls were unlocked for guests. The other ones were either locked, full of cleaning products or broken toilets. Considering the size of the resort and number of guests, this is a design flaw.
The food was hit or miss, though there was a good variety of options. In comparison to some of the all-inclusive resorts we’ve been to in Mexico, we were not as happy with the food at this resort. There were two exceptions: the turkey club and fries from the room service was phenomenal and we frequently ordered that with fruit platters instead of going to the buffet. We also LOVED the donuts at the coffee bar.
We were extremely disappointed with the customer service. We were not the only guests who noticed that Spanish-speaking guests were receiving obvious preferential treatment over English-speakers. We were shocked by the lack of smiles from the people serving us, from the servers, to the lobby employees, to the bartenders. At the very least, we expected a smile, if not polite and friendly service....but even that we did not get at Sirenis.
The exceptions are our concierge, Ethel, who was very lovely and helpful, and the two bartenders we befriended at the beach bar.
To make matters worse, I had my new phone stolen in the lobby area on the first day. We were shuffled around to various different people who had varying different responses to how our problem would be dealt with. No one seemed very interested in helping us. We told the lost and found manager where the phone was taken, and were told they would “check the surveillance”. We had to make constant inquiries about whether that was done. Then, we were finally told that nothing was seen on the surveillance and that I “must have left it somewhere else”. I reminded him that my spouse and I were 100% certain that this was not the case, and exactly where my phone was taken. We believe there was a cover-up for an employee who had taken the phone. We had approached the woman who appeared to be in charge of fluffing the pillows on the couch where I left the phone momentarily, and her demeanor told us everything we needed to know. This carelessness and lack of interest effectively ruined the start of our trip. Had the customer service been better, we may have been able to have a good time.
Based on this unfortunate experience, I would not recommend this resort to friends or family, and we were disappointed to spend our honeymoon there.