by Julie Bielenberg
Families will enjoy this beachfront location. The Hilton Garden Inn is located on the white sands and emerald waters of Alabama’s Gulf Coast and near major local attractions in Gulf Shores, Alabama and Orange Beach, including Tanger Outlet Mall, The Wharf at Orange Beach, Waterville USA, Gulf State Park and Gulf Islands National Seashore.
Onsite amenities include comfortable rooms, swim-through pool and whirlpool, a large social lobby where guests can meet and eat, business center and fitness center. Wait, there’s more. There is bar service year-round in the lobby or poolside tiki bar, a full-service Garden Grille cafe serving breakfast and limited lunch, free parking, 24-hour Pavilion Pantry with snacks and sundries and guest laundry. Rooms come standard with free Wi-Fi, large work desk and chair, cable TV and HBO, microwave, mini-fridge, Keurig coffeemaker with coffee and tea, iron and ironing board, hairdryer and free local calls.
Our Editor Loves
- Poolside tiki bar
- Complimentary Wi-Fi
- Outdoor pool and beach access
- Theme Park
- Water Parks
- Water Sports
- Free Wi-Fi
- Onsite Dining
The only thing dissatisfactory was the breakfast bar was $12 and they had one chef cooking. I need a muffin and some orange juice not a buffet in a hotel. The bar was very good and decently stocked. Room service and lunch/dinner was available.
Bad: 1. The hotel has a musty smell. 2. It needs either a renovation or a lot of basic maintenance, for things like scuff marks on the walls and door frames, chips in the paint, etc. 3. There was a small hole in the wall above our beds, so we stuffed toilet paper in it. 4. The BIG problem: You have NO PRIVACY IN THE BATHROOM (see pictures). The bathroom door hangs from the wall and slides open, so it's not like a traditional door. There was a gap between the door and the wall, so anyone in the room could look in the gap, even accidentally, and see you using the bathroom or taking a shower. Since the door wasn't attached to anything at the bottom, you could pull the door out even further.
Good: 1. The hotel is on the beach. 2. The location was great - a few miles from Gulf Shores, where there was a lot of activities and stores. 3. The breakfast buffet was very good. 4. Importantly, the staff was excellent. They were all friendly and helpful. Near the end of our stay, we got a call that we had a serious family emergency and had to go home. I spoke to the woman at the front desk and she had no problem cancelling the remaining days of our reservation. We really appreciated that.
While there were many good points about the hotel, I just can't recommend it due to the bathroom privacy issue.