by Julie Bielenberg
Families will enjoy this beachfront location. The Hilton Garden Inn is located on the white sands and emerald waters of Alabama’s Gulf Coast and near major local attractions in Gulf Shores, Alabama and Orange Beach, including Tanger Outlet Mall, The Wharf at Orange Beach, Waterville USA, Gulf State Park and Gulf Islands National Seashore.
Onsite amenities include comfortable rooms, swim-through pool and whirlpool, a large social lobby where guests can meet and eat, business center and fitness center. Wait, there’s more. There is bar service year-round in the lobby or poolside tiki bar, a full-service Garden Grille cafe serving breakfast and limited lunch, free parking, 24-hour Pavilion Pantry with snacks and sundries and guest laundry. Rooms come standard with free Wi-Fi, large work desk and chair, cable TV and HBO, microwave, mini-fridge, Keurig coffeemaker with coffee and tea, iron and ironing board, hairdryer and free local calls.
Our Editor Loves
- Poolside tiki bar
- Complimentary Wi-Fi
- Outdoor pool and beach access
- Theme Park
- Water Parks
- Water Sports
- Free Wi-Fi
- Onsite Dining
We always stay with Hilton, but this hotel was not up to the Hilton image. The desk clerks are not friendly at check in or anytime. The cleaning staff was down right horrible. I gave them a big tip on the first day and still got terrible service They never made our beds, didn't leave cups for the coffee maker, asked for a second trash can that never arrived, never vacuumed in 5 days and we had to ask for extra towels especially hand towels.Not once did they refill the shampoo, etc tray. We don't take the items we don't use, but another soap in 5 days would have been nice.We were staying on points, but I was told it was less than 50% occupancy. Our room faced the condos next door(within feet of us) with no view and no sheers to close.An upgrade to a partial view would have set the tone for the stay. When we were in the room we had to close the dark out curtains. The bath/shower floor was so slick it was dangerous! The hotel was redeemed by the staff at breakfast, especially Stacy. The food was excellent and the friendly smiles at breakfast was great.
But I will not stay here again, and warn others not to stay.
This place is a dump, trash was in the hall ways for 3 days, so no one was cleaning the halls, carpet in the halls looked like someone changed motor oil there, the sink in my room leaked water on the floor, the carpet in my room was dirty & worn out, the garage can wasn't emptied each day, the coffee cups & coffee wasn't replaced each day, the A/C didn't work right at all times, the restaurant looked like an empty room that they wanted to charge $12 for breakfast. I was told that they were doing remodeling, and I understand that...but that has nothing to do with people not doing their job like cleaning my room & emptying the trash can & replacing the coffee & cups each day. This place charged me $253 a day for a $75 a day room...but the nice lady at the checkout desk did give me a $100 refund for the sorry hotel. I have stayed at better Motel 6's than this dump.