by Amanda Norcross
Opened in late-2017, the Jewel Grande Montego Bay Resort & Spa features all-inclusive rates and a jaw-dropping location in Montego Bay Jamaica. Families can stay in spacious suites, penthouses or villas — guaranteed to accommodate every family’s needs. All-inclusive rates cover meals at the onsite restaurants; premium alcohol and beer; access to the swimming pools and fitness center; a kids’ club and teen lounge; non-motorized water sports; Wi-Fi and beach and pool concierge service. Parents — be sure to book a treatment at the spa!
Airport transfers to and from Sangster International Airport are also included in rates.
Our Editor Loves
- All-inclusive rates
- Airport transfers included
- Beach and pools
- All Inclusive Rates
- Water Sports
- Children Programs
- Family Room 5+
- Free Wi-Fi
- Kids' Pool
- Onsite Dining
by Rebecca H
My husband and I got married at the Jewel Grande on May 4, 2019 with 62 guests. I can honestly say, it was perfect. We settled on this location because Montego Bay is fairly easy to get to from Louisiana and they had my desired date available. We read some reviews online but we had never been to the resort. We took a chance and it exceeded our expectations.
We put the deposit down in October 2018 to reserve our date. At that time, I was assigned a wedding coordinator at the resort. My coordinator was Shanique McFarlane. I cannot express how amazing this woman is! She is patient, kind, organized and very sweet. We communicated primarily via email to plan all the wedding details. We did have a few phone calls in between. Everything is organized on their wedding website where you can login and submit all payments with ease. I made multiple payments over time and had to have it paid in full about 3 months before the wedding date. We met with Shanique the Thursday before the wedding, walked the locations of the wedding and went over everything we had decided via email. She had it all organized and ready to go. The entire process only took about 40 min of our time in Jamaica and it was so easy! They even had a backup plan in case it rained.
Shanique was very helpful in planning. She sent me pictures of options for location, flowers, cake, etc. You can go with the included package but you can also customize however you would like. I picked my location but changed my mind for the reception and we were able to change it with ease. I think I was very lucky to have such an easy time planning this wedding.
Our ceremony took place at the gazebo overlooking the beach. We then had a cocktail hour on the boardwalk with a steel pan band. The reception was at the pavilion which is a more private area away from all the other hotel guests in the grass surrounded by beautiful greenery. We had a DJ at the reception which played very fun music. We also had an MC who kept everything organized and kept the party vibe going. We had a firedancer perform and we made friends with some of the entertainers the night before the wedding who came and "crashed the party" and danced at our reception. There was a huge list of entertainment options - bands, DJ, steel band, snake charmer, magician, fire dancer, etc.
When we arrived at the hotel we were blown away by how big, beautiful and nice it was. We checked in at the lobby where they welcome you with a refreshing ginger lemonade which was much needed after a day of traveling. They even added alcohol upon request. The check-in process was very easy. We met our butler, Ramone, at that time who took us to our building on a golf cart. Ramone showed us to our room and brought our luggage up. The hotel has 3 huge buildings all with rooms. It was very spread out but easy to get to any building you need to. The walkways and scenery is breathtaking. The maintenance in these areas is very impressive. The grass is always clean and well kept. There is a security officer at every building that greets you and opens the door for you when you arrive to your building. We were upgraded from a 1 bedroom suite to a 2 bedroom suite. Many of our guests were also upgraded. The rooms are HUGE. I could not believe how spacious it was. We had an entire kitchen with a stocked fridge with drinks, water and beer. We had 2 bedrooms and 3 bathrooms. The balcony was large and had a spectacular view. Some of our guests arrived before check-in time and they were able to leave their luggage at the lobby and were able to take advantage of all amenities (pool, beach, restaurants, etc) while their room was getting ready.
The first day we ate lunch at Pelicans grill which had decent food. We enjoyed the pool with the swim up bar which was very nice. We had a candlelit dinner on the beach that was included in our wedding package. The food was delicious and service was amazing. We were the only people on the beach and right by the water.
The beach at the Jewel Grande is very private and secluded. The rocks in front of the beach make the water very calm and easy to hang out in without having to worry about huge waves. There are rafts in the water you can swim out to and lay out on. There are also Hobie cats (sailboats) you can use for free and take out on the ocean. Many of our guests took advantage of those. There are beach chairs free for any of the guests but they also had beach cabanas you can rent for an entire day for $100. They are very comfortable and provide shade. They also brought up ice chests of beer for our cabana and have bartenders who come by on the beach to take your order.
The evening entertainment is AMAZING! There was an event every night we were there. They had a Jamaican street party one night where they had a buffet of Jamaican cuisine and had a show of traditional Jamaican dance. We were able to take part in dancing with the entertainers, including a fire dancer. There dance moves are so impressive, I could have watched them all night. Most of the restaurants and bars close around 10:30ish but the Lobby Bar stays open until 2am. They play fun music and the bartenders are friendly.
The breakfast buffet is delicious. They have a huge variety of food and a bloody mary and mimosa bar. The steakhouse, Le Bouchon, has great food. Some of my guests raved about the Hibachi grill, Pierside, but I personally did not eat there. We loved the jerk chicken and pork at Crickets for lunch. It was a great snack while being out at the beach or pool all day. The empanadas by the swim up bar were probably my favorite food. The room service was not the best but it was necessary on the nights we got in late and had been drinking and needed a snack.
The butler service was great. We had 2 butlers, Ramone and Garon. They got our phone numbers and text us on WhatsApp which was very convenient. They delivered drinks and food to our room and helped with all of my wedding needs. Ramone brought all of my welcome bags downstairs to the lobby after I unpacked them and stuffed the bags.
The staff at the Jewel was all around terrific. The natives of Jamaica are so laid back and friendly. Anytime we needed something it was "no problem" or "yeah mon" with a smile on their face. They were helpful, prompt and always trying to make you smile.
The gym was great. They have workout classes scheduled each day and a gym you can do your own thing at. I went to the gym one morning and one of the trainers came in the gym and got my maid of honor and I off the treadmills and brought us outside to the gazebo for a 30 min ab HIIT workout. We worked out in the sun overlooking the beach. They also had yoga and cycling classes I saw on the schedule.
The spa is impressive. Everyone inside is very profession and is sure to make sure you know where everything is. It is very relaxing and the massage I had was one of the best I have had. There is also a steam room, sauna and outside mineral pools to utilize.
There was a coffee shop at the bottom of our building that had amazing coffee and fresh squeezed juice. They also had pastries, muffins, etc.
My niece and nephew loved the kidszone. My sister was able to drop them off there and they did crafts and kept them busy all day. The kids were begging to go back each day. The resort does a great job at being kid friendly but not being too much.
You can barely tell kids are around. There were many groups there that were only adults.
Some of our guests did have issues with their A/C but they were good about repairing it promptly. Our room A/C worked fine.
I would HIGHLY recommend the Jewel Grande for anyone going to Montego Bay. We had the best experience and like I said before, it exceeded our expectations. It is so close to the airport and it is fairly affordable. We will definitely be going back. We went to Sandals Montego Bay for our honeymoon and my husband and I both agree we wish we could have stayed at the Jewel instead!
by Frank D
Okay, we got off to a challenging start. But, I would rather review based on how challenges turn into an opportunity to improve.
We had upgraded to a 2 bedroom suite when we added a fourth person by phone to our reservation. At check in I paid the additional amount for the upgrade and the fourth person. We were shown to our room and it was just an oceanfront two bed junior suite. I immediately called the front desk and they told us to relax in that room while they looked into it and they would call back. After I drank all the Red Stripe in that room, I called again and finally got through to the manager who said he had a new room for us and was having housekeeping check it before they took us over. After a total of about 90 minutes of waiting, we were taken to a 3 bedroom/3.5 bath suite as a complimentary upgrade. So, Challenge Met!
We had a very enjoyable and satisfying stay. All of the staff was very attentive, respectful and friendly. The grounds are beautiful and we were in the Silver tower which is in the center of the property with easy access to the pools, beach and restaurants. The suite, at over 1900 square feet, is bigger than my house and well furnished.
Security is paramount here, the property is gated and there was a uniformed security officer at each building entrance, as well as roving officers and an extensive network of security cameras.
Food options were extensive and pretty well done. Our party included a vegetarian and another who doesn’t do seafood. We ate in every restaurant at least once and they all had options to satisfy our group.
Beverage options were really amazing! Top shelf and well prepared cocktails. While dining, wine is available by the glass or you can order a bottle for an extra charge. They did have an extensive wine list. Couples should take advantage of the beach or pier gazebo private dinner options at least once. We did and it became the highlight of our trip.
The beach and pools are well maintained with plenty of loungers. Most beach seating is in the sun.
There are several people who went above and beyond. Our butler, Aston, was on top of everything. He would set up our beach chairs in the morning and text a pic so we could find them. He even decorated the dining room, and provided a cheese platter and chocolate cake, for the oldest daughter’s birthday.
I can’t forget Jodi-Kay, our favorite pool server. So outgoing and ready for your daily hug.
I’m from Las Vegas and half our 2 million residents depend on tips. I realize this is all inclusive but please, even if you are stingy, bring $100 in ones for the week. Just putting one on the breakfast table or one for a tray of drinks has a positive impact on their life and your stay.