Long Island Marriott

101 James Doolittle Blvd, Uniondale, 11553-3637, NY

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1 Room / 2 Adults

1 rooms,
2 adults
  • Rooms:

    1
  • Adults:

    2
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TripAdvisor Rating

Overview

Looking for a family-friendly hotel near Jones Beach State Park? Consider overnighting at the Long Island Marriott, just over 30 minutes away. This hotel features two onsite restaurants, a fitness center, an indoor pool and a children’s pool — perfect when you’re not at the beach. Wi-Fi is complimentary in all guestrooms. Some rooms have mini-fridges, microwaves and coffeemakers for added convenience.

Our Editor Loves

  • Free Wi-Fi
  • Two onsite restaurants
  • Children's pool

Family Interests

  • Beach
  • Museum/Cultural

Family Amenities

  • Cribs
  • Free Wi-Fi
  • Kids' Pool
  • Onsite Dining
  • Pool

Reviews

Overnight family stay

by Ann R

Nice hotel, lovely lobby with plenty of seating and cozy fireplace burning. It it adjacent to Nassau Coliseum so was quite crowded the night we were there as there was a concert. This also made parking a bit challenging. Check in process was fine, but not very organized. No order to who was checked in since there was no line per se, just a group of folks standing around by the front desk(s). When we checked in we weren't told that we had to pay for parking or what the procedure was, so we had to go back to check in desk to ask about paying, etc. No luggage carts available to carry our luggage up to the room.
The room was very nice, very clean, and perhaps part of a new renovation based on other comments here.
Someone in our party forgot an item and woman at front desk was very helpful in assisting us.
Overall we thought it was a very nice hotel, and had a great experience there.

Confusion at the front desk and yelled at by staff

by Chris D

First, let me say that I've stayed at this hotel during business trips at least once or twice a year for the past 10 years. It's not the most modern Marriott, but it's fine for a one or two night stay. Up until now, I would give my 10 years an "average" to "good" primarily because the staff have been friendly, informative and accommodating. Well, it seems that's no longer the case. When I checked in today I inquired about access to concierge lounge, which I always receive as a platinum rewards member, and was granted again. However, they failed to inform me that the lounge was no longer on the eleventh floor. It's now on the first floor where the lobby is. No big deal, I can ride an elevator with the best of them. When I arrived back to the first floor and went to the lounge it was closed and locked. Okay?? Why wasn't I told this when I checked in or when I was informed that the lounge had moved? When I returned to the front desk to ask about getting water, snacks and breakfast from the concierge lounge, as I usually do, they informed me the hotel had "gone green" and the only free water available was the large jug in the lobby. When I asked again about breakfast and snacks they provided me breakfast passes. As for the water, I'm all for the planet so my son and I filled our hydro flasks with water and went on our merry way for the afternoon. When I returned to the hotel that evening at 8PM, my son and I went to the lobby to fill up our hydro flasks for the night and found the jug empty. I asked the front desk if they could fill it and was informed that "we're not bringing any more water out tonight..." and "the jug will be filled in the morning, but we don't have time to do it tonight." So I asked what my options were other than buying water from the market, and again not being able to access the concierge lounge because it was closed. The woman at front desk told me to take a bottle of water from the market and she would comp it. I took a large bottle of Fuji water from the fridge for my son and I to share and showed it to the woman at the front desk to make sure that was okay. The other option was the small bottle of dowser so I wanted to be sure this was okay. I was told "Yes, that's fine. Have a good night, sir." Her understanding and quick thinking was appreciated and I started walking to the elevator. However, her good deed was quickly undone by a male staff member who yelled across the lobby, "Sir, did you pay for that water? Sir, you have to pay for that water." I'm not a criminal. I'm a guest at a Marriott hotel. A hotel that has chosen to close their concierge lounge and chosen not to refill their large jug of water that's a symbol of their "going green." So here I am, being confronted in the lobby by a staff member, in front of many other guests I might add, and after another Marriott staff member has given me permission to take the water. After explaining this to the male staff member he proceeded to take the water out of my hand and said, "oh, no, you can't have that, that's a $6 dollar bottle of water." He then reached into the fridge and handed me the small bottle of Dowser water (20 oz. for two people) and said, "this is the water you can have" in a condescending tone. When I explained that they should refill the jug so I don't have to take the any water bottle, he told they don't have time for that and I should just "buy water." How rude!

Five points about this: 1) If you're comping something for a guest you should not question it after another staff member has approved it - that just makes you look bad, disorganized and unprofessional; 2) When speaking with a guest of your hotel, you should treat them with respect, especially when they are navigating a problem that has been created by the hotel; 3) You should always approach a guest to speak with them and not yell at them from a distance, especially when you're accusing them of stealing a water that one of your colleagues comped them; 4) You should always listen to a guest and try to empathize with them, not dismiss them and their concerns; 5) That $6 dollar bottle of water likely cost the hotel $2-3 dollars since they purchase in bulk and mark up the price for retail - that $2-3 would have gone a long way in rectifying a problem the hotel created, and left me feeling that they understood and were willing to be flexible. Instead, they missed an opportunity to deliver excellent service and ruined a long time customers experience.

After 10 years of average/good stays, I will not be returning to this hotel and will not be recommending it to friends, family or colleagues.

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