The Ritz-Carlton Cancun Review

TripAdvisor Rating: TripAdvisor Owl
837 Family Reviews
Retorno del Rey 36 , Cancun 77500, Mexico
87 %
Families Recommend

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Editor's Rating
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Editor’s Review of The Ritz-Carlton Cancun

The Ritz-Carlton Cancun, one of the few oceanfront, triple AAA Five Diamond resorts in the world, garners the top rating for the hotel plus two of its restaurants. Stepping from the street into the lobby, we shed the Hotel Zone bustle, for reserved elegance. Crystal chandeliers, pink marble floors, Oriental rugs, antiques and 18th and 19th century portraits of grande dames against idealized landscapes create a formal feel. This could be a city hotel in Europe.

As much as we admire the decor and dignified ambiance, we miss the sense of a Mexican beach resort. Some of that comes when the bellman points out the Ritz's Very Important Kids registration desk. At the child-sized, red and blue desk, youngsters sign-in with crayons and are
... more handed a scavenger hunt sheet. Questions such as "What are the hours of the Kids Camp?" and "How many sculptures are in the pool area?" help familiarize kids with the hotel.

Ages 3 to 12 also receive a bucket with a plastic rake, watering can, fish molds and other beach toys. When children turn in the quest's answers to the front desk, they receive a pinat with Mexican candy plus either a doll or a valero, a stick-like toy with a wooden top attached by a string.

Such thoughtfulness is part of the Ritz panache. After all, a hotel has to be more than a pretty face to earn her diamonds. Guestrooms are oversized, tasteful blends of light woods and beige fabrics. Pool concierges keep you supplied with cold face cloths and the bath butler can draw you a Margarita bath, an Energetic bath or even a Kids Bubble Bath. The food is wonderful, even at the poolside grill, an eatery that, at most properties, you expect little finesse and get, sometimes, even less. All 365-rooms have at least a glimpse of the ocean, a result of the Ritz's E-shaped, two tower configuration. The shops off the lobby sell Escada and La Perla.

In addition to its "beach club," a lot sized section of sand alongside the building, the Ritz, like most of the hotel zone resorts, had only a thin sliver of beach in front of the property. As a result of a beach reclamation project, the Ritz, along with many other hotels, has added a wide stretch of sand between the resort and the ocean. less
Our Editor Loves
  • Two AAA Five Diamond restaurants
  • Cook with your kids at the Culinary Center
  • Itzy, Bitsy Ritz Room comes with baby amenities
Family Interests
  • Beach
  • Museum/Cultural
  • Water Sports
Family Amenities
  • Babysitting
  • Children's Program
  • Connecting Rooms
  • Cribs
  • DVD Player
  • Free Wi-Fi
  • Game Room
  • Kids' Pool
  • Kids'/Theme Meals
  • Laundry Service
  • Meal Plan
  • Onsite Dining
  • Refrigerator
  • Pool
Our Member Reviews 837 Reviews
Kimberly Ondick
Family vacation
Reviewed on 01/23/2016
I would like to give a HUGE SHOUT OUT to THE RITZ CARLTON.WE WERE THERE FROM DEC.28TH 2015 TO Jan.3rd 2016 & we all had a great time at this resort. The staff is fantastic & so was the weather & all (67) family members enjoyed ...
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Real adventure
Reviewed on 10/29/2009
I spend the most unforgettable days of my kids life on this resort, many activities planned for them to feel comfortable, accommodations are just right and the staff always checking if you need something. the give me slot of ...
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At 438-square feet, the Ritz-Carlton Cancun's rooms are oversized with plenty of space for a cot or a crib. Connecting rooms are also available. And of course the rooms come with marble bathrooms, 400-thread count sheets and balconies. Complimentary Wi-Fi access can be found in the guestrooms and suites.

Itzy, Bitzy Ritz Guestrooms
If you're traveling with a baby, grab one of the three "Itzy, Bitzy Ritz" rooms. Along with a crib and bumpers, the room comes equipped with a Graco swing, a rocking chair for parents, a changing table, kids' dresser, min-hangars, a bottle warmer, a bottle sterilizer, a baby bathtub, baby shampoo, bathroom step stool and a telephone that you can program to light up instead of ring so as not to awake a napping tot. Formula and swimming diapers can be delivered ahead of your arrival. In addition, request a Ritz-Carlton's Protect Our Little Ones (POLO) program backpack. Inside are outlet covers, a spout cover for the tub, Advil for babies and a tiny toothbrush.

Even the most reluctant tot at wash-up time is likely to mellow with a Kids Bubble Bath. Along with floating toys and balloons, children receive cookies as well as milk or hot chocolate to sweeten bedtime.

The hotel provides cribs at no charge but rollaways are at a nightly cost. For an extra charge, refrigerators and microwaves are available.

The spacious suites feature a separate living room area and a large balcony or patio. There are two flat-screen televisions, too.


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