by Whitney Rife
An array of suites awaits vacationing families at Grand Riviera Princess. All suites are air conditioned and come with a balcony or terrace. Seven a la carte restaurants dot the premises, including Swiss, Asian and Mexican dishes. Not far away downtown Playa del Carmen has many additional dining options, and the resort provides a complimentary shuttle to the charming town.
Grand Riviera puts families first, offering a myriad of activities and events. A whopping 12 pools are on the premises. Four of these are specifically for children. Mini Club runs daily and nightly supervised activities for kids under 12 years. Here, children can visit the club house, play video games and dance at the disco. Funtastic Teen’s Club caters to an older crowd, also planning fun things to do each day. The whole family can use the resort’s non-motorized water sports equipment, or rent motorized equipment from nearby vendors. Many land sport opportunities are available as well, such as archery and tennis.
Our Editor Loves
- Twelve pools
- Mini Club
- Funtastic Teen's Club
We travelled as a couple for our 1st wedding anniversary and we had a fabulous stay at this hotel.
Firstly I think it’s so important to point out as I feel that TUI and the hotel were quite conservative to say “yes its accessible” due to this blame culture that we live in today, this hotel is ideal for wheel chair users. My husband has used a wheel chair most of his life however can walk with a stick occasionally and can transfer from seat to seta or bed etc. We booked very last minute and although no one would commit to an “absolute YES” they were very good to make sure our stay was pleast and stress free.The hotel is spacious, its mostly on the flat, every set of WCs we visited had a disabled access toilet, there were ramps down to the pool, and decking down to the beach where he was able to leave his chair in a safe place (Chill out bar which I will come too) and transfer to a sun lounger or take a slow walk to the sea.
We stayed in room 8021 which was a junior deluxe suite- this was an upgrade curtsey of the hotel with champagne on arrival for our anniversary a very nice touch indeed, it was spacious which was important to us, the shower was walk in and wheel in if we needed to and there were grab rails available should my husband need them, the things that not everyone would notice.
I could go on forever about the hotel- its lush and I’d go back in a heartbeat.
However we have some special mentions, and these people really did make our holiday.
Miriam- in the lobby bar what an absolute dote nothing was a problem she knew our drinks on the first day and always greeted us with a very warm welcome, an asset to the team.
Deci- (I hope that is how to spell her name) in the lobby bar was lovely too I sampled my Spanish on her and she said I was brilliant much to my husband’s dismay! Ha
Miguel- Chill out beach- what a guy!! As mentioned my husband uses a wheel chair. Miguel treat him with the upmost respect (as he does everyone) and dignity. My husband’s wheel chair is tailor made for him its expensive, we do worry about leaving it just anywhere- Miguel took great care in making sure this was put in the shade in a safe place where we and all the team could see it. Sometimes people don’t really know how to react around people with any disability, This wasn’t the case with Miguel it came natural he was such a gent offering an arm for Darren to get down from the decking setting his bed up for the day making sure it was close to most things and even helping Darren to the rest room if I was taking a swim, he really went the extra mile to make sure we were well catered for but made the whole experience so personable, we loved chatting to him and getting to know him, we have thought about coming back to Mexico- and we can safely say he’s one of the reasons we would come back to Grand Princess. Thank you for everything you done for us!
Roxanna- Chill out beach- what a happy sole! She looked immaculate every day and always had such a smile on her face- she very quickly got to know our orders, and also to know us. Roxana was clearly happy at work and it made everyone around her happy it was great to see her happy face every day, and she clearly rubbed off on her team.
Gustavo- as cool as a cucumber- what a fabulous addition to the chill out team. A young lad that clearly looks up to Miguel and what a teacher to have. He had respect for Miguel and you could tell he wanted to learn to get on and to do well. He was settling in very nicely when we left and I’m sure he will be Loved by the guests as he was us.
The chill out bar is worth it I’d recommend the Breakfast over the evening meal . Once you’ve ate there you can use the chill out beach and its facilities for the rest of your stay, frozen fruits delivered to your bed, a frozen towel to cool off, ice pops wifi, decent music, matrasses on your loungers just little extras that go a long way oh and the odd chance to see Clive the crocodile!
Over all amazing id be happy to answer any travellers questions as I really could go on for ever a beautiful hotel but the service from them above made this stay so pleasurable for us and I hope our sincere thanks can be passed on to them.
by derek f
Where to start? Money stolen from the safe in the room, obviously by a member / members of staff which we only realized after leaving the resort. (First choice were not interested) It is when things like this happen that you can see a travel agents true colors. They have your money and pull up the ladder! DO NOT TRUST THE SAFE IN THE ROOM!!!!! LOUD music everywhere. Lively is good but nowhere to get away from it. Nightmare! 3 catamarans pictured for the use during your stay. 2 were in pieces and you could only use the third if you BRIBE the staff. Pools were in S*it order with black grout or missing altogether. We had staff doing running repairs to the pool while we swam around them. 1st room we had was like the black hole of Calcutta but after BRIBING a member of reception we got a better room. Bottles of spirits pictured in the room is the closest you get to it. Towels left on loungers 24/7 so you have to grab one where you can. Reception, bars and restaurants ok but pools not up to standard expected. Seaweed? wow. you cant get away from it. Jet ski got clogged about 6 times in half an hour. Not hotels fault but be aware. Ice machines in hotel not working and I tried several. Would i return to this hotel? NO would I go to Mexico again? NO. Would I use First choice again NO NO NO!!!