Grand Velas Riviera Maya Review

TripAdvisor Rating: TripAdvisor Owl
1378 Family Reviews
Carretera Cancun Tulum Km. 62, Playa del Carmen 77710, Mexico
Families Recommend

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Editor’s Review of Grand Velas Riviera Maya

From the entry gate of the resort, we drive through a "jungle" of tropical trees and dense thickets of mangroves, a landscape suggestive of the Riviera Maya as it used to be, a tropical green refuge bordering the blue Caribbean. At the Ambassador lobby, one of the resort's three areas or "ambiances," the staff offers us refreshing cold towels and glasses of iced mango-kiwi tea.

It's hard to take our eyes off the view: a series of infinity pools that seem, from our vantage point, to merge into the sea. The lobby's tall, white walls, topped by a 100-foot high palapa (thatched roof) ceiling, frame the scene.

The Grand Velas Riviera Maya, is so impressive, that it's hard to believe the resort functions as an
... more all-inclusive. But it does. The Grand Velas Riviera Maya, opened November 2008, and offers eight specialty restaurants -- each included in your price -- plus accommodations hovering at around 1,200 square feet and one butler/concierge for every 12 guestrooms. The food and facilities at the Grand Velas Riviera Maya conjure up comparisons to the area's five-diamond properties such as the Ritz-Carlton Cancun and the JW Marriott Cancun.

The Grand Velas Riviera Maya spreads out on 205 acres and offers 491 all-suite accommodations in three different sections. While the Grand Class accepts only adults, both the Master Class, Zen Grand and Ambassador Class, welcome families. The three lodging areas serve to mitigate crowds and to keep the convention business from overwhelming families traveling on their own.

Grand Velas' all-inclusive concept also banishes a boisterous activities staff. Instead of dragging guests off their lounge chairs to join in a chicken dance or a volleyball game, the attendants gently inquire if you want a drink or any food. A kids' club entertains children and a teen club keeps those 13 to 18 year olds happy, even after sundown. Regardless, the resort's number goal is for everyone to have a memorable experience. less
Our Editor Loves
  • Upscale all-inclusive resort with very good food
  • Over-sized, luxury accommodations
  • Programs and clubs for kids and teens
Family Interests
  • All Inclusive
  • Beach
  • Bicycling
  • Golf
  • Hiking
  • Museum/Cultural
  • Water Sports
  • Sailing
Family Amenities
  • Babysitting
  • Children's Program
  • Cribs
  • DVD Player
  • Family Room 5+
  • Onsite Dining
  • Pool
Our Member Reviews 1378 Reviews


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The Resort offers three areas full of comfort, whether you desire a tranquil stay among adults or a fun family getaway.

Grand Class
The adult-only area of the resort features 90 ocean-view suites with private plunge pools. This section accepts teens from 12 to 16 years old sharing suite with their parents.

Ambassador Class
This section offer 195 suites, conveniently arranged around the main infinity pool, near the Kid's Club and the gym.

Zen Grand Class
This family-friendly section offers 206 suites surrounded by lush vegetation and all guests can enjoy of the Zen Grand Pool with a mini-bar for your convenience.

Pick the Ambassador "ambiance." Since the tiered, Mayan-style buildings form a horseshoe, the rooms furthest from the beach offer full-ocean views while the ones on the sides feature partial ocean views. The rooms in this section, called "suites" by the resort for their size, are actually one grand space--1,270 square feet. Tastefully decorated with dark wood headboards, granite desks and flat-screen TV's, the guest rooms feature balconies or patios and marble bathrooms with Jacuzzi tubs plus separate showers. Guestrooms can accommodate up to two adults and two children ages 2 to 16 years, plus one baby under 2 years. Couches in the rooms are not sofa beds and cribs are available at no extra charge.

The butler/concierge makes sure your mini-bar has what you want as well as books dinner reservations and tours and serves as the "go-to" person for any questions or concerns.


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