by Whitney Rife
Set in a residential neighborhood of Nob Hill, Hotel Carlton is a Joie de Vivre hotel. It is near City Hall and the Theater District. The customer service at the luxury hotel is top notch and it features the latest technologies; it’s one of the few hotels equipped with solar panels. Carlton is also known for its food. Saha is an onsite restaurant that specializes in Arabic-fusion cuisine, serving Yemenes and Californian dishes. As Carlton is in prime wine country, parents may enjoy a nightly wine reception.
Stepping into a room at Carlton, guests will feel a wave of post-travel calm from the soothing color schemes. Rooms feature complimentary Wi-Fi, walk-in closets and safes big enough to fit a laptop. Fluffy can come on the family vacation, too, as Carlton is a pet-friendly hotel and even offers organic pet beds. Nearby, the Lincoln Park Golf Course offers an outlet for families that enjoy swinging the putter. Golden Gate Park is a short drive away and provides gardens, a playground and tennis courts. Beaches are also in the area, such as the famous Seal Rock.
Our Editor Loves
- Nob Hill location
- Saha Restaurant
This is my first review of a hotel, but my experience with Hotel Carlton has been so bad that I think I ought to share it. I have many things to comments negatively, but I will limit myself to one objective complaint. I booked a room at the hotel with Booking.com, and Hotel Carlton charged my credit card twice. I contacted the hotel immediately, and they stated that my credit card had been charged only once. One month later, when confronted with my credit card bill at the reception of the hotel, they acknowledged that they had charged the credit card twice and promised to solve the problem---I just would have to wait one week. One week later, I found out that Hotel Carlton returned to my credit card 40 dollars less than the amount initially charged in excess.
Staff did not acknowledge fire alarm during the night. Incident that kept us awake for over an hour.
Staff did not seem to be able to make decisions at the desk without seeing a manager first.
Rooms are very small and paper thin walls.