Family Vacation Critic Favorite

Fiesta Americana Condesa Cancun All Inclusive

Boulevard Kukulkan Km 16.5, Zona Hotelera, Cancun, 77500

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Editor's Rating

Overview

If a perfect, all-inclusive Cancun family resort exists, it’s Fiesta Americana Condesa Cancun All Inclusive. The resort checks off all the boxes when it comes to planning an all-inclusive getaway with kids, starting with its location in Cancun’s Hotel Zone, right on the teal-blue Caribbean Sea.

All-inclusive rates include overnight accommodations in beautiful guestrooms and suites with balconies; access to a dozen-plus restaurants, from casual to fine dining establishments; wonderful kids’ programming (Fiesta Kids Club for youngsters and a Teen Club for the older set), swimming pools galore (including the ever-important pirate ship with waterslide for kids), a daily schedule of organized activities; and live entertainment.

But our favorite part about Fiesta Americana Condesa Cancun All Inclusive is the resort’s appreciation and inclusion of Mexican culture. The resort hosts Mexicana parties by the pools every Wednesday, with friendly staff in traditional Mexican dress serving warm churros, caramel apples and other treats, and performing traditional Mexican songs and dances. Another cultural event we love is the Mexican dinner — an over-the-top, giant buffet of Mexican specialties. The event, hosted every Wednesday, includes Mariachi band performances. Be sure to make a reservation for the Mexican dinner when you arrive — you don’t want to miss this unique event!

Of course, the resort also offers cultural excursions to local sites, including Xcaret and Chichen Itza.

Our Editor Loves

  • Kids' and teen clubs
  • Pools and pirate ship
  • Mexicana parties

Family Interests

  • All Inclusive Rates
  • Beach
  • Museum/Cultural
  • Water Sports

Family Amenities

  • Children Programs
  • Cribs
  • Free Wi-Fi
  • Kids' Pool
  • Laundry
  • Onsite Dining
  • Pool
  • Refrigerator

Rooms & Rates

The Fiesta Americana Condesa All Inclusive offers standard guestrooms and suites. All guestrooms have balconies, coffee and tea makers, and mini-fridges that are re-stocked with alcohol, juice, and water daily.

Cribs and rollaway beds are available. Note that rollaway beds cannot be added to a room with two double beds, but cribs can be added to any room. Connecting rooms are available for large groups; the master suites (16) and governor suites (two) have access to the room next door, allowing them to easily become family suites.

Premium Rooms

Premium Rooms are outfitted with one king or two double beds and come with the following views: Garden, Lagoon (pools), Ocean View (partial view of ocean), and Oceanfront (full view of ocean). Premium Rooms can sleep up to four guests comfortably; a crib can be added to the double rooms if necessary. Many Premium Rooms have showers only; if a bathtub is important to you, be sure to note this when making your reservation.

Suites

Most suites also sleep up to four guests, with a king bed in a private bedroom and a living area with a sleeper sofa. The Presidential Suite is the exception, with space for up to six guests. All suites have both tubs and showers.

Reviews

Almost Perfect

by ryanr636

I will start by saying I absolutely love this resort. I've been here 11 times and my wife and I got married here in 2015. We return once or twice a year and always bring friends and family with us. Nearly everyone close to us has had the Fiesta Americana experience because we rave about how awesome it is. However, I will explain why I only gave 4 stars for this current trip. FACC does an excellent job recognizing loyalty and remembering the guests that return for multiple stays at the resort. They provide a VIP experience with personalized check-in, upgrade options, free turn down service, delightful surprises left in our room, etc. This year's group all received this extra service except one of my friends, which I felt was a bit odd so I simply went to the front desk to ask if he happened to get overlooked. What happened next is the absolute worst service I've ever received from FACC. The front desk employee, Gracia, didn't even give me the time to ask a simple question before she began shaking her head and saying no. I felt as if maybe I didn't explain my situation correctly so I tried to reiterate my question when I got the same response. Before I could finish again, she interrupted me, said no multiple times and said there's absolutely nothing she can do for me. Her only added information was that my friend booked through Expedia and nothing can be changed on the reservation. I know this to be false because I almost always book through Expedia and this, of course, has nothing to do with hotel loyalty. To keep myself from getting upset I just said okay and walked away.
I took a moment to gather my thoughts and decided to re-approach the front desk to give it one more shot, This time I was greeted by a gentleman that was unbelievably welcoming and empathetic with the situation. He took the time to listen to my concerns and responded with a simple, "no problem, sir, let me see what I can do for you." He looked up the reservation and asked me if I could wait a moment while he went in the back and spoke with his manager. I said yes and he returned to inform me that the VIP was just missed and they would fix it immediately with no problem at all. I said great and went to retrieve my friends. Upon my return to the front desk, Grecia was back and she, AGAIN, tried to tell us no. This, of course, immediately embarrassed me in front of my friends because I just told them everything is fixed. This time her tone and demeanor were unbelievably rude. She was very condescending and talked down to me that I had been misinformed and the reservation is locked in. She asked again for the room number, which I already provided twice, and looked up the reservation one more time. Here is where it gets really good. She said, "there is no reservation in room 330." Why you ask? Because the friendly gentleman had already changed it while I was away for a moment and the upgrade had already been completed! At this point she realized what happened and her whole demeanor changed. She followed through with the upgrade and we went on our way. Grecia is the absolute worst employee I've ever experienced at any hotel. I understand people have bad days and maybe something could have been going on that I'm completely unaware of but the way I was treated and talked to made me nauseous. She was rude, condescending and just downright mean to me and my group of friends for no reason at all. Especially since the problem was easily resolved by one of her colleagues in her absence.
Anyway, this one experience is not reflective of the resort as a whole. The other 99.9% of the employees at FACC are extraordinarily friendly and welcoming. From the second you step foot on the property, you're treated like family. To quickly list some of my absolute favorites, Pedro, Felix and Sandro are awesome bar tenders, Hector and Fernanda provide an amazing welcoming experience, Josue (Chelito) is an impressive chef, and Gabriella and Raul will keep you entertained at the pool.
My negative experience does not change my view of Fiesta Americana and I will continue to be a loyal guest for many years to come. I just hope Gracia finds a better way to communicate very soon. If you're having trouble deciding which resort to try on the endless list of hotels in Cancun, give Fiesta Americana a try. You won't be disappointed.

Wonderful!

by shahabs277

Wonderful hotel, food, staff, service, beach... everything was ultimately great and fantastic. We enjoyed our honymoon in Fiesta Americana Comdesa Cancun All Inclusive. We’d go definitely to this hotel agin...

Family Activities

Beach

The hotel is located right on the beach, with easy access to the sand and surf. Loungers and umbrellas are available along the beach at no additional charge.

Pools

The hotel offers several pools that interconnect and wind their way through the property. One of the pools has a pirate ship with a waterslide that's fun for little kids, and families can be seen swimming in the adjacent activity pool.

Be sure to stick around the pools for the Mexicana party every Wednesday, when resort staff wear traditional Mexican dress, play and dance to traditional Mexican songs, hand out local treats, and more.

Fiesta Kids Club

The Fiesta Kids Club offers activities for children ages 4 to 12. The fun includes Foosball tables, a ball pit, and cultural activities such as pinata making! Children under age 4 are welcome in the kids' club if supervised by an adult.

Teen Club

Teens have a hangout of their own, complete with video games and game tables. It is designed for ages 13 and up; children under 12 are welcome to visit the club with an adult.

Entertainment

The resort offers live entertainment on select nights throughout the week; most performances take place in the onsite theater. Popular events include Retro Night, where performers sing and dance to favorite tunes from the 50s, 60s, 70s, 80s and 90s for all-ages fun!

Water Sports

Aqua World, which is not affiliated with the hotel, offers water sports rentals for an additional fee.

Excursions

The hotel offers an in-house tour agency for families who'd like to explore beyond the property. Most tours cover transportation, with excursion options including cenotes (natural sinkholes), Xcaret, and Chichen Itza.

Family Dining

The hotel offers 12 onsite dining options, all of which are kid-friendly. Highchairs are available.

Cantina

The Cantina serves Mexican favorites (tacos and quesadillas) in a casual, no frills space. Enjoy your food with a Mexican beer or cocktail.

Deli and Gift Shop

Inside of the gift shop is a small deli, where you can order sandwiches or satisfy your sweet tooth with a pastry.

El Mexicano

El Mexicano offers a fine-dining experience for traditional Mexican food. Reservations are encouraged.

Gelateria

Visit the gelateria for gelato, churros and other sweet treats.

Kalmia

Kalmia offers a buffet for breakfast and lunch. You can expect all the favorites you'd enjoy back home -- made-to-order omeletes, pancakes, French toast, bacon and the like -- plus local dishes.

K'ambu

K'ambu is the sister restaurant to Kalmia; it offers the same buffet. The only difference is K'ambu offers covered, outdoor seating. (Kalmia is air-conditioned and fully enclosed).

La Cevicheria

Of all the restaurants at Fiesta Americana Condesa, La Cevicheria is our favorite. The restaurant serves chips and guacamole, fish tacos, tostadas, and the like in an open-air setting with views of the ocean. It's also just steps from the pools!

Rosato

Reservations are required for Rosato, a fine-dining Italian restaurant.

Trattoria

Craving Italian in Mexico? Head to Trattoria for delicious pizzas.

The Grill

Situated poolside, The Grill offers sandwiches, salads, smoothies and other light fare.

San Telmo

San Telmo specializes in steak and seafood. Reservations are a must.

Sushi Corner

Head to Sushi Corner for your favorite sushi rolls. It's located at the deli, in the gift shop. Covered, outdoor seating is available.

Planning & Tips

All About the Extras

Babysitting
Babysitting service is available for $15 USD for one child, $18 USD for two children, or $20 for three children. If you need a babysitter after 10 p.m., an extra $15 USD is required to pay for the nanny's transportation service. All fees include VAT.

Fitness Programs
Yes, the hotel has a fitness center with all manner of equipment for your workout. But what's better is the high-intensity Tabata training that's offered on the beach. It's one of the best (and toughest!) workouts we've ever experienced! The Zumba classes are also great and totally family-friendly.

The Best Time to Visit

Looking for the cheapest deal? Mid-August to mid-December (hurricane season) yield the lowest rates. The crowds pick up again around the winter holidays, when many families escape to Cancun in search of warm weather.

Getting There

The resort provides shuttle service to and from Cancun International Airport, about 20 minutes away. While transportation is included in rates, tips are appreciated.

Getting Around

It's easy to get around the resort on foot, with or without a stroller.

For Parents

Miiluma Spa
Treat yourself to Miiluma Spa, where services include heavenly massages, facials, scrubs, manicures, and pedicures. Be sure to make time for the steam room and Jacuzzi tubs before or after your treatment! The spa is open between 6:30 a.m. and 10 p.m. daily.

Margarita Making
Join in on a margarita-making class with a resort expert, who will show you how to concoct (and drink) three different margaritas!